IT, Systems Engineer 3

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Overview

Monitor storage and virtualization services for capacity, performance, and availability issues; troubleshoot and resolve incidents, including direct collaboration with vendor support teams. Support storage and virtualization hardware throughout its lifecycle, including architecture/design, initial deployment, configuration, security hardening, performance tuning, and ongoing maintenance/upgrades. Maintain strong working knowledge of storage and virtualization technologies across key vendor platforms, including NetApp, Synology, Globus, Cisco, Komprise, Rubrik, VMware, and Red Hat OpenShift. Partner with Platform Engineering to integrate storage provisioning into centralized Infrastructure as Code (IaC) pipelines, utilizing APIs and modern scripting to eliminate manual toil. Support and manage storage services hosted in cloud environments such as Wasabi, AWS, and Azure. Process service requests across all storage and virtualization platforms, including provisioning new file shares, application volumes, access management, and enforcing best practices. Plan and execute upgrades, lifecycle management, and migration activities for OpenShift Container/Virtualization platforms. Collaborate closely with the research community to design and automate data workflows that integrate seamlessly with the storage infrastructure. Demonstrate willingness to operate in an environment transitioning from manual administration to an Infrastructure-as-Code (IaC) operating model. Participate in on-call rotation.

Required Skills and Abilities

1.Developed understanding of computer architecture, operating systems, and data structures.

2.Developed understanding of software engineering best practices.

3.Developed analytical, critical thinking, research, and problem-solving skills.

4.Developed interpersonal, written, communication, presentation, and organizational skills.

5.Ability to write precise, detailed technical specs and documentation.

Preferred Skills and Experience

Experience with storage tools such as NetApp. Experience with automation tools such as Powershell, Terraform and Ansible. Familiar with VMware and RedHat OpenShift.

Principal Responsibilities

1. Develop or modify moderately complex software programming applications from specifications.
2. Monitor, support, and troubleshoot IT infrastructure, ensuring adherence to standards and service level objectives.
3. Analyze and prepare reports on performance metrics.
4. Implement and support robust and secure IT solution.
5. Draw on relationship and technical skills to act as technical liaison to internal and external stakeholders.
6. Serve as a technical liaison; support & collaborate with internal and external stakeholders.
7. Contribute to development & implementation of best practices.

Required Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience.

Skills and Abilities

Developed understanding of computer architecture, operating systems, and data structures.

Developed understanding of software engineering best practices.

Developed analytical, critical thinking, research, and problem-solving skills.

Developed interpersonal, written, communication, presentation, and organizational skills.

Ability to write precise, detailed technical specs and documentation.

Job Posting Date
04/14/2026

Job Category
Professional

Bargaining Unit
NON

Compensation Grade
GS-3

Compensation Grade Profile
GS-3i

Salary Range
$93,800.00 - $140,675.00

Time Type
Full time

Duration Type
Staff

Work Model
Hybrid

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.