Application Production Support Engineer I
Contract Corp To Corp
Contract W2
Contract Independent
12 Months
No Travel Required
On-site
Depends on Experience
Galaxy i Technologies, Inc.
Fitment
Dice Job Match Score™
⏳ Almost there, hang tight...
Job Details
Skills
- Production Support Engineer
Summary
Job Title : Production Support Engineer (Security Applications)
Location : Malvern, PA or Dallas, TX (Onsite)
Location : Malvern, PA or Dallas, TX (Onsite)
ROLE_DESCRIPTION -
• Provide 24/7 production support for security applications, ensuring system stability and uptime.
• Monitor application performance, investigate alerts, and resolve incidents within SLA timelines.
• Actively participate in major incident (MI) calls as L1.5/L2 support and drive issue resolution.
• Perform root cause analysis (RCA) and implement fixes or workarounds to prevent recurrence.
• Support security platforms including IAM, SSO, authentication, and monitoring tools (e.g., Splunk, Grafana, etc.).
• Utilize Claude (AI) knowledge to assist in troubleshooting, analysis, and support optimization.
• Maintain runbooks, knowledge base articles, and accurate incident documentation.
• Ensure compliance with security standards, policies, and audit requirements.
• Collaborate with cross-functional teams to resolve complex production issues
Skills: EIS : Product Support - Product Engineering
Experience Required: 6-8
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10374872
- Position Id: 35202-43206-
- Posted 3 hours ago
Company Info
About Galaxy i Technologies, Inc.
Galaxy i Technologies, Inc is a global consulting and IT services company that is known for its commitment to client satisfaction. Galaxy i Technologies is an information technology firm offering IT Consulting, Staff Augmentation, Software Development & Training and E-commerce Development. We help our Clients to implement these solutions through a variety of skilled consulting services like Application management, Implementation and Infrastructure management.
Galaxy i Technologies has a pool of highly skilled professionals who work through the life cycle of challenging and exciting projects, including System Analysis, Designing, Development, Implementation, Maintenance, Enhancements and Test Support to our Fortune 500 Corporations.
Careers
Galaxy i Technologies has a pool of highly skilled professionals who work through the life cycle of challenging and exciting projects, including System Analysis, Designing, Development, Implementation, Maintenance, Enhancements and Test Support to our Fortune 500 Corporations.
Careers
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