Deskside Technician I

Who we are

For 38+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Summary

We are seeking an eager and detail-oriented Entry-Level Deskside Technician to provide onsite IT support in a corporate environment. This position is ideal for an experienced IT technician looking to gain hands-on experience in troubleshooting, managing IT assets, and delivering exceptional customer service.

The Deskside Technician will handle hardware and software issues, provision new devices, and ensure seamless operations for end users, contributing directly to the organization's productivity.

Job Description

Provide Windows, software, and hardware support, onsite in a corporate environment

Stage, provision, and deploy IT machines to end users

Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment

Troubleshoot VPN and VDI connectivity

Software, patches and updates installation using corporate distribution tools

Follow appropriate KB articles and Best Business Practices

Manage workload via ticketing software

Prioritize and complete work in a group and independently with minimal supervision

Communicate technical information to non-technical audiences

Smart Hands remote support for offsite resolver groups

Inventory management of IT assets including asset auditing

Other duties as assigned



Requirements

1 year onsite or 2-3 years of experience in a technical ICT environment

Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.

Excellent problem-solving abilities and attention to detail

Ability to maintain composure while handling challenging, dynamic, rapid-response support

Experience with Microsoft Office/ Office 365 suite

End User Workspace platforms (discovery, asset management, client management);

End User Microsoft platforms (Active Directory, Office, SCCM);

ITSM Tool Set (Ticket Management Software) preferred

Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds

Physical presence in either Client or Stefanini location during shift

Maintain neat and professional work area and appearance in compliance with site policies

Demonstrate a high level of professionalism and strong personal interaction skills

High School Diploma or equivalent

Maintain valid driver's license

Ability to pass standard panel drug screening and background check

Adhere to assigned shift schedule

What you'll get

Work with people who exhibit:

Commitment to the client

Leadership by Example

Respect for people

Courage to innovate

Humbleness to learn

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;