Join a team focused on building scalable, enterprise-ready ServiceNow solutions that support meaningful business outcomes. This role offers the opportunity to shape workflow automation, integrations, and platform enhancements in a collaborative Agile environment.
Responsibilities
- Design, build, configure, and improve ServiceNow applications and platform features aligned to business needs.
- Create and support Service Catalog items, record producers, workflows, Flow Designer automations, business rules, client scripts, UI policies, and Script Includes.
- Develop and maintain REST and SOAP integrations using IntegrationHub and related ServiceNow capabilities.
- Partner with business analysts, architects, and governance teams to ensure solutions meet enterprise standards for security, architecture, and quality.
- Perform unit testing and support system integration testing and user acceptance testing.
- Troubleshoot issues, identify root causes, and deliver sustainable fixes.
- Produce and maintain technical documentation, configuration notes, and development standards.
- Participate in Agile ceremonies such as sprint planning, backlog refinement, daily standups, and retrospectives.
- Support deployments, production releases, and handoff to operational support teams.
- Follow platform governance, compliance, and secure development best practices throughout the development lifecycle.
Skills
- 5+ years of hands-on ServiceNow development experience.
- Strong experience with Service Catalog, Flow Designer, IntegrationHub, Business Rules, Client Scripts, UI Policies, and Script Includes.
- Experience developing REST and SOAP integrations.
- Background building scoped applications and complex workflow automations.
- Solid troubleshooting, debugging, testing, and problem-solving abilities.
- Experience working in Agile development environments.
- Ability to collaborate effectively with technical and business stakeholders.
- Commitment to quality, security, compliance, and platform best practices.
Preferred Skills
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Experience with ITSM, ITOM, CMDB, and Service Catalog implementations.
- Experience supporting large enterprise ServiceNow environments.
- Familiarity with Digital Employee Experience tools such as Nexthink.
- Experience with platform governance and secure development practices.
Horizontal is committed to creating an inclusive environment where different perspectives are valued, respected, and welcomed. We believe diverse teams help drive better ideas, stronger solutions, and more meaningful impact.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $37 - $71 per hour based on qualifications and experience.
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