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SAP Service Management (SVM) solutions
Location: Los Alamitos, CA (Remote)
Duration: 12 Months with possible extension
Job Summary:
We are seeking an experienced SAP SVM (Service Management) Architect with strong expertise in SAP ECC Customer Service (CS) and S/4HANA Service Management. The ideal candidate will play a key role in designing, implementing, and upgrading service management solutions, including migration from ECC to S/4HANA.
Key Responsibilities:
· Lead the design and architecture of SAP Service Management (SVM) solutions.
· Work extensively on SAP ECC Customer Service (CS) module and its integration with other SAP modules.
· Drive the upgrade and transformation from ECC to S/4HANA Service Management.
· Analyze business requirements and translate them into functional and technical solutions.
· Collaborate with cross-functional teams including SAP SD, MM, and Finance.
· Provide guidance on best practices for service processes, warranty management, and service contracts.
· Support end-to-end implementation, testing, and deployment activities.
· Troubleshoot issues and provide production support when required.
Required Skills & Experience:
· 15+ years of SAP experience with strong focus on SAP Customer Service (CS) / Service Management.
· Proven experience in S/4HANA Service Management implementations or upgrades.
· Deep understanding of service processes such as service orders, notifications, contracts, and warranties.
· Experience in ECC to S/4HANA conversion projects.
· Strong integration knowledge with SAP SD, MM, and FI modules.
· Excellent communication and stakeholder management skills.
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