Programmer Analyst

Programmer Analyst
Lansing,MI
Hybrid

Required Skills & Years of Experience

• Total Salesforce Experience: 6+ years of strong Salesforce development and engineering experience.

• Core Development Platform: 4+ years of hands-on experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript.

• Cloud Specialties: 5+ years of experience working with Service Cloud and/or Experience/Health Cloud.

• Lightning Framework: 3+ years of hands-on experience with Salesforce Lightning, including LWC and SFDX.

• Integrations & Security: 2+ years of experience with REST/SOAP API integrations and Single Sign-On (SSO) / OAuth implementations.

• DevOps & Release Management: Experience using Microsoft Azure DevOps or comparable tools for CI/CD, branch management, and release cycles.

Key Responsibilities

Technical Design & Development

• Design, code, and deliver customizable CRM solutions and user stories supporting complex, high-volume contact center operations and customer service workflows.

• Build scalable applications leveraging Apex (triggers, batch, schedule), Visualforce, Aura Components, and Lightning Web Components (LWC).

• Implement declarative solutions (Flows, Process Builders, etc.) where appropriate to optimize performance.

• Design and document technical architecture solutions spanning multiple platforms, including integrations and authentication across on-premises and cloud applications.

Integration, Data & Release Management

• Own all end-to-end technical aspects of the Salesforce program, including data migrations, data quality, system integrations, AppExchange products, and custom development.

• Implement robust API integrations with cloud-based and on-premises applications using standard and custom REST/SOAP APIs and JSON/XML.

• Support SFDX development, branch management, merging, and code deployment activities using Azure DevOps build and CI/CD pipelines.

• Ensure adherence to enterprise security guidelines, access controls, and compliance standards throughout the application lifecycle.

Leadership, Standards & Collaboration

• Take overall technical responsibility for project environments, establishing internal development guidelines, standards, and code quality benchmarks for the team.

• Partner with technical managers, architects, and business stakeholders to gather requirements, drive technical solutions, and align direction with long-term strategy.

• Collaborate with cross-system developers to ensure seamless enterprise-wide integrations.

• Devise and execute comprehensive training and knowledge-transfer plans for the development team to ensure a smooth transition to Maintenance & Operations.

• Communicate strategic technical concepts clearly at an executive level, acting as a trusted voice at the decision-making table.

Qualifications & Certifications

Required Qualifications

• Demonstrated hands-on experience with Salesforce, including SFDX and the full Salesforce Development Lifecycle.

• Certifications:

  • Salesforce Certified Platform Developer I

  • Salesforce Certified Administrator

• Proven track record of delivering business value by leveraging technology under dynamic conditions and strict deadlines.

• Clear and concise written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.