Sunoco LPis a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership's midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership's fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and we are committed to making your job a challenging and rewarding experience.
SummaryThe Point-of-Sale Supervisor is responsible for developing and deploying high quality retail technology solutions in support of various Brand, Operational, and Regulatory initiatives. The position oversees a test lab facility and team of Point of Sale and QA Specialists that work with petroleum and restaurant industry vendor partners to design, develop, maintain, and deliver retail Point of Sale (POS) and restaurant solutions across all channels and brands of operation. Includes oversight of vendor partner relationships and software services agreements serving over 5,000 sites.
Essential Duties and Responsibilities- Manages POS and QA Specialists including assigning tasks, setting goals, mentoring and performance.
- Oversee portfolio of POS, kitchen production systems and related retail systems.
- Act as a liaison for business side relationships and requirements and establish priorities and timelines for solution delivery.
- Oversee vendor relationships including weekly RAIL status calls, issue/feature prioritization.
- Supervise and maintain POS test lab facility and related equipment, keep current with changing technologies and requirements.
- Ensure that POS Specialists maintain a running log of system issues and status updates, and drive the performance of vendors on a weekly basis.
- SME (subject matter expert) and responsible for Mobile app platform including new requirements/features, vendor management, testing and deployments
- Define processes, procedures and oversight of beta testing efforts for new or updated software and hardware solutions.
- Become a knowledgeable backup to POS/QA Specialists for all POS solutions.
- Act as liaison and escalation point for Retail support.
- Assist management with establishing annual budgets for capital and expenses for the team and facilities
- Monitor industry trends and technology changes and advise management on available options and proposed changes and new solutions
- Act as a liaison and escalation point with POS Specialists and POS technology providers related to testing, PCI and certification efforts.
Requirements: Education and/or Experience, Knowledge, Skills & Abilities: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- HS Diploma with 8+ years of experience.
- Preferred: Bachelor's degree in Computer Science, Management or related field, or 5 years' experience in retail POS service, support, development and/or project management.
- 5+ years' experience supporting retail credit and debit card processing systems and quality testing.
- 3+ years' experience with fuel dispensing systems and interfaces.
- Proficient with Microsoft Office suite and capable of creating project plans, budget plans
- Understanding of network communications, security measures, data protection and PCI standards
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Occasional overnight travel may be required
- Occasional visits to industrial/manufacturing settings which may include hazardous materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
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