Project Manager (HR Process Improvement)

Role Summary

The Program Management Office (PMO) is seeking an experienced Project Manager – HR Process Improvement consultant to support enterprise-wide HR and People initiatives. This role will assist the Senior Manager of Process Management in overseeing, managing, and executing multiple HR process improvement programs across Talent Acquisition, Organizational Design & Development, Performance Management, Compensation, Benefits, and HR Operations & Analytics.

The Project Manager will serve as a key driver of continuous improvement, leveraging Lean Six Sigma methodologies, process modeling, and data-driven analysis to optimize workflows, improve efficiency, and standardize HR processes across the organization. This role also supports the organization’s business architecture and serves as part of the Center of Excellence for business analysis and process improvement.

Key Responsibilities

• Perform cost-benefit analysis and PMO reporting for process improvement projects across multiple agencies

• Lead process improvement initiatives focused on productivity, quality, safety, and operational efficiency

• Conduct root-cause analysis, value stream mapping, and statistical analysis to identify improvement opportunities

• Facilitate process re-engineering workshops with internal stakeholders and subject matter experts (SMEs)

• Develop, review, and maintain business process models, organizational charts, and workflow documentation

• Build and maintain process maps, project plans, data collection plans, and analysis reports

• Create, update, and audit Standard Operating Procedures (SOPs) and standardized work documentation

• Establish benchmarks, KPIs, and performance metrics to track program progress and outcomes

• Identify synergies, gaps, and opportunities for process standardization and optimization

• Support business architecture initiatives, including defining HR capabilities, processes, controls, and KPIs

• Lead and support Kaizen events, continuous improvement initiatives, and cross-functional improvement teams

Required Qualifications

• Certified Lean Six Sigma Green Belt from an accredited institution (Black Belt preferred)

• Minimum 7 years of experience in Business Process Modeling and Management

• Advanced proficiency in MS Visio for process mapping (required)

• Strong experience conducting root-cause analysis and value stream mapping

• Proven ability to lead and deliver strategic and local process improvement projects

• Strong project management, coordination, and multi-tasking skills

• Excellent verbal, written, presentation, and stakeholder communication skills

• Strong analytical, problem-solving, and decision-making abilities

• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment

Technical Skills

• Microsoft Office (Word, Excel, PowerPoint, Visio, Access)

• Microsoft SharePoint (2010 or higher)

• Microsoft Project (2010 or higher)

• BPMN-based process modeling standards

• Experience creating SOPs and standardized documentation

• Working knowledge of PeopleSoft HCM and Oracle HCM

• Experience with cloud migrations (preferred)

Preferred Experience & Knowledge

• General knowledge of public mass transit assets and operations

• Expert knowledge of Lean methodologies, including waste elimination, 5S, flow, error proofing, and Total Productive Maintenance

• Experience leading Kaizen or Continuous Improvement events

• Strong leadership and team facilitation skills

• Ability to interact effectively with stakeholders at all organizational levels and external agencies

Additional Requirements

• Ability to prepare concise, insightful reports in a timely manner

• Strong organizational and planning skills with high attention to detail

• Comfortable operating in a high-pressure, fast-paced environment