Job ID: 2601887
Location: ARLINGTON, VA, US
Date Posted: 2026-02-27
Category: Information Technology
Subcategory: Network Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description SAIC is seeking a Network Operations Center (NOC) Lead to oversee monitoring and event management operations to ensure seamless 24x7x365 support of the IT infrastructure. This role demands a proactive individual with a strong technical background, leadership capabilities, and demonstrated expertise in monitoring, coordinating, and responding to IT incidents. The successful candidate will lead a dynamic team, maintain and configure monitoring tools, drive process improvements, and ensure alignment with ITIL best practices.
This role is expected to be hybrid remote and will require on-site work in Northern Virginia.
This full time position will require flexibility and availability to oversee 24x7x365 operations, ensuring continuous monitoring support and incident resolution.
Responsibilities:
Operational Oversight and Incident Management
Lead continuous 24x7x365 monitoring, coordination, and incident response
Ensure adequate staffing, technical expertise, and operational readiness for uninterrupted monitoring and response operations.
Lead and maintain effective coordination during major incidents, including technical assessment and smooth resolution and service recovery.
Provide basic troubleshooting and System/Network administration to support initial triage and resolution
Monitor and ensure agents fulfill responsibilities, including alert monitoring, event management, incident escalation, and stakeholder notifications.
Monitoring Tools and Standards Development
Configure and manage IT monitoring tools and dashboards to ensure effective monitoring of network devices, end-user devices, applications, and the overall IT environment.
Develop, implement, and publish detailed monitoring technology standards, ensuring adherence across teams.
Validate and enhance monitoring tools, knowledge base articles, operating procedures, and documentation.
Team Management and Leadership
Manage team performance, ensuring all ticket queues meet specified time frames for updates and resolutions.
Develop and execute training programs to upskill the team, ensuring readiness for evolving operational needs and technical solutions.
Metrics, Reporting and Audit Compliance
Define and track key performance indicators and service level agreements
Provide support for audits and remediation initiatives
Technical Knowledge and Expertise
Provide general knowledge of business application architecture and cloud service structures, including IaaS, PaaS, SaaS, and hybrid architecture.
Demonstrate understanding of automation platforms and development environments.
Maintain technical expertise in tools such as SolarWinds, ServiceNow, and other monitoring
Qualifications Required Qualifications:
Bachelors and eighteen (18) years or more experience; Masters and sixteen (16) years or more experience
ITIL v4 Foundation Certification is required.
A minimum of 5 years of experience in NOC services, with at least 3 years in an IT outsourcing environment managing a team.
Strong expertise in SolarWinds, ServiceNow, and other monitoring tools.
Experience developing technical documentation, SOPs, and knowledge base articles for accurate operational execution.
Understanding of IT architectures and cloud services, including integration and hybrid structures.
Hands-on experience configuring and managing IT monitoring tools and responding to IT incidents with precision and speed.
Ability to obtain and maintain a Public Trust
Ability to successfully pass the SAIC Background investigation to establish a start date
Preferred Qualifications
Prior experience managing NOC Services in a federal agency environment is a plus.
Deep understanding of automation and orchestration tools to improve response speed and operational efficiency.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10111346
- Position Id: 2601887
- Posted 7 hours ago
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