OverviewWe are seeking a Customer Support Specialist to deliver high-quality support to customers and internal stakeholders. This role involves handling customer inquiries, providing product guidance, and resolving issues efficiently while maintaining a strong customer-first mindset.
Key Responsibilities- Provide live phone and email support to customers and field representatives on product offerings, including equipment and e-catalog items
- Assist customers with pricing, warranty information, and parts inquiries using internal systems such as SAP
- Track and manage customer interactions, service requests, and issues using a ticketing system (ServiceNow)
- Troubleshoot customer concerns and provide technical guidance related to products and services
- Collaborate with internal teams, including Level 2 support, product marketing, R&D, and commercialization teams to resolve complex issues
- Maintain accurate documentation of all customer interactions and resolutions
- Support team goals, performance metrics, and continuous improvement initiatives
Required Qualifications- Strong customer service and communication skills with the ability to handle high-volume support requests
- Experience working with Microsoft Office Suite and SAP
- Ability to analyze and interpret data within spreadsheets to support decision-making
- Understanding of industrial electrical and mechanical systems
- Proven ability to manage multiple priorities in a fast-paced environment
- Ability to remain calm and solution-oriented in high-pressure situations
Key Competencies- Problem-solving and analytical thinking
- Strong attention to detail and organizational skills
- Team collaboration and cross-functional communication
- Customer-focused mindset with a commitment to delivering positive outcomes
Job Type & LocationThis is a Contract position based out of Saint Paul, MN.
Pay and BenefitsThe pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Saint Paul,MN.
Application DeadlineThis position is anticipated to close on Jul 4, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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