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UX Research & Beta Operations Manager

Hybrid in Seattle, WA, US • Posted 16 hours ago • Updated 16 hours ago

Contract W2

Hybrid

Up to $75/hr

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

UX Research
Beta Testing
CSAT

Summary

Need someone with below experience:

Has personally overseen endtoend customer and employee beta testing programs, from planning through execution and closeout.
Solid understanding of User Experience Research (UXR) and Customer Satisfaction (CSAT) methodologies and metrics, with the ability to apply insights to product and experience decisions.
Handson ownership of hardware and logistics operations, including device provisioning, tracking, configuration, and returns (where applicable).
Demonstrated ability to drive a continuous feedback flywheel, translating beta insights into actionable product improvements.
Strong capability in tester communications, including crafting clear instructions, release notes, timelines, and ongoing updates.
Experienced in issue triage and feedback management partnering with product, engineering, and program teams to prioritize defects, validate fixes, and close the loop.
Expertise in survey design and writing (quantitative and qualitative), tailored to beta, UXR, and CSAT objectives.
Skilled in survey analysis and synthesis, converting data into clear insights and executiveready recommendations.
Proven experience in tester recruitment and management, including defining tester profiles, onboarding participants, and maintaining engagement throughout the beta lifecycle

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121431
Position Id: 8963631
Posted 16 hours ago

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