Enterprise Infrastructure Administrator //Local to PA

Engagement Type

Contract

Short Description

This position is assigned to the Bureau of Enterprise Technology Services Office. Responsible for advanced technical work in support of highly complex and critical technology systems that support PSPs Active Directory, Printers and Server Administration.

Complete Description

***This requisition is funded through 6/30/27, so use that date in the RTR. Please note contract end date is dependent on the final schedule and projected needs. Historically, additional funding occurs in 1-year increments.***



Work Location: In-office

daily to start, progressing to telework (hybrid with two days onsite (1800 Elmerton Avenue, Harrisburg, PA 17110)). Schedule can be discussed during interview.



Work hours: 8AM to 5PM (hourlong lunch)

Start date can be ID'd upon after compliant PATCH and PSP background checks related to employment and CJIS policies have been processed and approved.



Candidate must go onsite on their first day to pick up commonwealth-issued equipment, badging, etc.



Position

Purpose:

This individual must be able to comprehend enterprise IT

policies, initiatives and perform the necessary actions to comply with these

policies. When necessary, assist users and other IT groups when troubleshooting

issues and act as a liaison with vendors. Work assignments are provided with

specific instructions and objectives along with the expected completion dates.

This position provides technical execution of their assigned duties and

responsibilities.





This position is in the Bureau of Enterprise Technology

Services Office currently assigned to the Pennsylvania State Police (PSP) and

is located at PSP Department Headquarters. This position functions as the

technical expert and agency point of contact for infrastructure server

administration, Active Directory and Printer administration. This position

supports IT Staff and the PSP business. This position is responsible for

systems deployed in all facilities, field sites, commonwealth managed data

centers, and disaster recovery locations.

***Please note the user/server administration team remotely administers managing the file and prints. Others go onsite. There may be times though when it may be needed to go to another location, but those are few and far between.***







Description

of Duties:





Design and supervise the implementation of solutions for

agency use of Microsoft Active Directory, to include CUPSS. Establish Active

Directory security group provisioning standards, Naming conventions, Group

Policy Object deployment, Domain controller deployment, operation, and

maintenance.





Act as the agency point of contact for communications

regarding the Commonwealth's implementation of Microsoft Active Directory, User

account provisioning services, and AntivirIntrusion protection products.





-

PSP CUPSS/AD admin - Using CUPSS to create AD

accounts - resource accounts, distribution lists, service accounts, test

accounts, training accounts, and security groups





-

PSP CUPSS/AD admin - Approving/denying

privileged accounts in CUPSS





-

PSP CUPSS/AD admin - Troubleshooting account

issues





-

PSP CUPSS/AD admin - Configuring user accounts





-

PSP CUPSS/AD admin - Assist End user support

with User Transfers, Group Memberships and Password resets





-

PSP CUPSS/AD admin - Suspending and reactivating

user accounts in CUPSS





-

PSP CUPSS/AD admin - Cadet and LEO account

management





Design and supervise the implementation of standards for

deployment of infrastructure server operational roles. To include File Share

servers and Print Share servers. Establish and implement standards for server

and file share access control and auditing.





-

PSP File/Print server mgt - Adding/removing user

permissions to directories and resources on all PSP F&P servers





-

PSP Printer mgmt - Create/manage print queues on

all PSP F&P servers





-

PSP File/Print server mgt - Troubleshooting

mapped drives issues





-

PSP File/Print server mgt - F&P Server drive

space management





-

PSP File/Print server mgt - Unlocking files





-

PSP File/Print server mgt - Data restoration

intermediary for backup team





-

PSP File/Print server mgt -

Creating/updating/migrating drive shares on F&P servers





-

PSP File/Print server mgt - Data recovery on

F&P servers using Shadow Copy





-

PSP File/Print server mgt - Ensure and correct

any discrepancies to F&P server configuration





-

PSP File/Print server mgt - Data moves between

F&P servers7





-

PSP-Printer mgmt - Manage 2 Printer management

servers





Establish and implement standards for Printer administration

and auditing





-

PSP-Printer mgmt. - Troubleshooting printer

issues with customers and vendor representatives





-

PSP-Printer mgmt. - Set up and configuration of

network printers





-

PSP-Printer mgmt - Provide installation

assistance for all network printers installed at PSP sites





-

PSP-Printer mgmt - Deploying printer firmware

updates and patching





-

PSP-Printer mgmt - Install and maintain printer

management software on dedicated application servers used to manage the

printers on the network





-

PSP CUPSS/AD adming - Troubleshooting account

issues





-

PSP-Printer mgmt - Keep printer drivers updated

on all PSP F&P servers





-

PSP-Printer mgmt - Create printer installation

procedures





-

PSP-Printer mgmt - Assist with inventory

tracking of PSP printers





Participate in agency Disaster Recover and Continuity of

Government planning.





Function as liaison between the agency and outside agencies

or vendors as necessary to resolve operational problems.





Perform work on special projects.





Be knowledgeable of, adhere to, and contribute to

established service management processes and procedures.





Be knowledgeable of, adhere to, and contribute to

established knowledge management processes and procedures.





Be knowledgeable of, adhere to, and contribute to

established digital accessibility regulations and standards.





Perform related work as necessary.





Responds to after-hours requests for technical assistance on

an as-needed basis





Must be able to pass PSP background checks related to

employment and CJIS policies





Performs other related duties as assigned, to include those

outlined in the Department s CoG Plan when the Plan is activated. Responds to

the designated alternate or secondary location when directed in response to a

catastrophic incident.









Decision

Making:





Work is assigned by the Operations Manager who outlines

general instructions and objectives and/or operational support and maintenance

responsibilities. Work is performed using independent initiative and judgment.

Work is reviewed upon completion for attainment of project goals and

effectiveness of support and maintenance services.





Work is assigned to others on the team by outlining broad

project objectives and/or operational support and maintenance responsibilities.

Work is performed using independent initiative and judgment. Work is reviewed

upon completion for attainment of project goals and effectiveness of support

and maintenance services.











Essential Functions:





1. Use personal computer/laptop with

Microsoft Office products and other business/technical software





2. Plan,

organize and prioritize multiple tasks effectively





3. Analyze and interpret complex

information





4. Analyze and logically troubleshoot

discrepancies





5. Successfully completes mandatory

training





6. Communicate effectively both orally

and written





7. Establish and maintain effective

working relationships





8. Work independently and as a team

member





9. Interpret and apply security concepts

Required/Desired Skills

Skill	Required/Desired	Amount	of Experience
Enterprise IT	Required	5.0	Years
Active Directory Administration	Required	3.0	Years
File Share / Print Server Management	Required	3.0	Years
Networking Fundamentals	Required	3.0	Years
Endpoint / Remote Support	Required	3.0	Years
CUPSS or other Identity Provisioning	Required	2.0	Years
Scripting (PowerShell, VBScript, etc.)	Required	2.0	Years
Microsoft 365 / Exchange Resource Management	Required	2.0	Years
Strong documentation	Required
Process/Policy adherence	Required
Security mindset	Required
Professional communication	Required
Chain-of-command respect	Required
Calm under pressure	Required
Independent troubleshooting	Required
Identity/IAM certifications	Highly desired
User/Admin enterprise experience	Highly desired
Government/state IT experience	Highly desired