OfficeTrack Solution & Process Optimization Consultant-Hybrid

Third parties, absolutely no phone calls please.

Compensation- $ 100.00 per hour W2, $ 120.00 per hour C2C.  

Onsite preferred, hybrid or remote acceptable. 

Our Client, a multinational telecommunications technology company has an urgent and immediate need for experienced OfficeTrack Solution & Process Optimization consultants for a 3-months contract to support the design, rollout, and continuous improvement of the OfficeTrack platform across dispatch and field operations.

Key Responsibilities:

Design the OfficeTrack golden configuration with measurable acceptance criteria
Build the phased rollout plan with change management (pilot, expand, scale)
Design role-based permissions and system guardrails so manual workarounds become exceptions, not the norm
Identify UI pain points, AI opportunities, and automation opportunities across dispatch and field
Design integration improvements between OfficeTrack and adjacent systems (Amdocs, UKG, etc.)
Define and execute the test plan against the production-like environment using tools Iris mentioned
Surface a continuous improvement backlog as the engagement progresses

Required Qualifications:

Experience with OfficeTrack or similar field service/workforce management platforms
Strong background in dispatch, field operations, and workforce management systems
Experience with enterprise integrations, process optimization, and workflow automation
Knowledge of change management, testing strategies, and system governance
Strong communication and stakeholder management skills

Apply today for immediate consideration! I look forward to hearing from you.