Data Center Logistics Lead

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Data Center Logistics Team Lead -is responsible for managing data center logistics operations across assigned client sites, buildings, shifts, or service areas. This role owns operational performance, service delivery, safety compliance, team leadership, inventory control, client engagement, and continuous improvement for logistics services supporting data center operations.

The Team Lead leads supervisors, leads, specialists, and associates while partnering with client stakeholders, service delivery leadership, vendors, and cross-functional teams. This position is accountable for ensuring safe, accurate, timely, and compliant execution of inbound, outbound, deployment, inventory, and material movement services.

Active Construction Environment & Required PPE

This role operates within an active data center construction and deployment environment. Employees may work in or around construction zones, loading docks, staging areas, equipment pathways, partially completed data halls, and areas with ongoing trade activity. Work conditions may include exposure to moving equipment, construction materials, uneven surfaces, elevated noise levels, changing access routes, and other hazards commonly associated with active construction sites.

All employees are required to follow site safety rules, posted signage, access restrictions, and direction from site leadership, safety personnel, and authorized construction management representatives. Employees must remain aware of their surroundings at all times, use designated walkways and approved work areas, and immediately report unsafe conditions, near misses, damaged equipment, or potential hazards.

Required Personal Protective Equipment must be worn at all times while operating in designated construction or deployment areas and may include, but is not limited to:

• Hard hat
• Steel-toed safety boots
• High-visibility vest or approved high-visibility clothing
• Safety eyewear / eye protection
• Work gloves

Key Responsibilities

• Manage end-to-end logistics operations for assigned data center site, campus, region, or service area.
• Oversee inbound receiving, outbound shipping, inventory control, rack deployment support, warehouse operations, staging, internal transport, cycle counts, and service request fulfillment.
• Lead, coach, develop, and performance-manage logistics leads, specialists, and associates.
• Establish daily, weekly, and monthly priorities aligned with client requirements, service level agreements, and operational KPIs.
• Ensure safe movement of all parts, materials, racks, equipment, and inventory into, out of, and around client data centers.
• Own operational performance metrics including inventory accuracy, cycle count completion, shipment timeliness, receiving accuracy, backlog, safety performance, and service quality.
• Maintain inventory control standards and ensure accurate system transactions, audit readiness, and documentation compliance.
• Review and resolve escalations related to shortages, damaged materials, shipment discrepancies, capacity constraints, system issues, vendor delays, and service-impacting blockers.
• Partner with client data center operations, construction, facilities, procurement, security, finance, transportation, and deployment teams.
• Manage staffing plans, schedules, shift coverage, workload balancing, and resource allocation.
• Develop and maintain Standard Operating Procedures, Work Instructions, training plans, and process control documentation.
• Drive root cause analysis and corrective actions for inventory variances, safety incidents, missed SLAs, and process failures.
• Lead continuous improvement initiatives to improve efficiency, quality, safety, cost control, and customer satisfaction.
• Support business reviews, client reporting, operational dashboards, and leadership updates.
• Ensure compliance with client policies, company standards, regulatory requirements, security protocols, and safety procedures.
• Manage vendor interactions, carrier coordination, material planning, and service execution where applicable.
• Support new site launches, expansions, transitions, rack deployment programs, and special projects.
• Foster a culture of accountability, urgency, collaboration, open communication, respect, and operational excellence.

Required Qualifications

• High School Diploma, GED, or equivalent experience.
• 5+ years of experience in logistics, warehouse operations, supply chain, inventory control, data center operations, IT service delivery, or related field.
• 2+ years of experience leading teams in a supervisory or management capacity.
• Demonstrated experience managing operational KPIs, service levels, staffing, escalations, and process compliance.
• Strong knowledge of warehouse operations, inventory management, shipping, receiving, asset control, and material handling practices.
• Experience with inventory management systems, ticketing systems, asset management platforms, WMS, ERP, or similar operational tools.
• Strong proficiency with Microsoft Office applications, especially Excel, Outlook, Word, PowerPoint, and Teams.
• Excellent written, verbal, and client-facing communication skills.
• Proven ability to build relationships with client stakeholders, vendors, leadership, and cross-functional teams.
• Ability to make timely decisions, prioritize competing demands, and manage operations under pressure.
• Experience developing or enforcing SOPs, Work Instructions, training procedures, and safety standards.
• Strong analytical, problem-solving, and root cause analysis skills.
• Ability to lead in a fast-paced, changing, high-security operational environment.
• Ability to safely access warehouse and data center environments, including extended walking and standing as required.
• Ability to pass required background checks, motor vehicle record checks, or site-specific screenings where applicable.

Preferred Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business, Operations Management, Information Technology, or related field.
• 7+ years of logistics, supply chain, data center, technical warehousing, or IT hardware operations experience.
• 3+ years of direct people management experience.
• Experience managing logistics operations in a hyperscale data center, cloud infrastructure, colocation, or high-security technical environment.
• Experience with new site launches, greenfield deployments, rack deployment programs, OFCI material flows, construction logistics, or large-scale infrastructure projects.
• Certifications in logistics, supply chain, project management, Lean, Six Sigma, safety, or inventory management.
• Experience managing cycle count programs, physical inventories, audits, and compliance reporting.
• Experience with budget awareness, labor planning, vendor management, and operational forecasting.
• Familiarity with service delivery frameworks, SLA management, and executive-level reporting.

Data Center Work Expectations

• Physical Environment: Work is performed in onsite data center and warehouse environments, including secure data halls, loading docks, staging areas, inventory control rooms, deployment areas, and administrative spaces. Managers must regularly walk operational areas to verify safety, service execution, inventory controls, and team performance.
• Safety Standards: Accountable for promoting and enforcing a safety-first culture across assigned operations. Must ensure compliance with site safety procedures, PPE requirements, material handling standards, equipment certification requirements, incident reporting, corrective actions, and client-specific safety programs.
• Shift Expectations: Must be able to support operational coverage across assigned shifts and may be required to respond to escalations outside standard business hours. Flexibility may be required for nights, weekends, holidays, major deployments, physical inventories, client audits, emergency shipments, and launch activities.
• Dress Code/PPE: Must comply with site dress code and PPE requirements and ensure team compliance. PPE may include safety footwear, high-visibility vest, gloves, hard hat, eye protection, hearing protection, ESD protection, or other PPE required by the client or work area.
• Security Requirements: Responsible for ensuring team adherence to all data center security policies, including access control, badge usage, escort procedures, visitor/vendor access, restricted areas, chain of custody, confidentiality, and incident escalation. Background checks, client security approval, and site-specific training may be required.
• Unique Working Conditions: Managers operate in a high-security, high-availability environment where logistics errors can impact deployment timelines, client operations, inventory integrity, and service performance. The role requires balancing hands-on operational visibility with leadership responsibilities, client engagement, process ownership, and rapid issue resolution.
• Travel Requirements: Ability and willingness to travel up to 25% as required to support assigned sites, client meetings, business reviews, launch activities, training, audits, escalations, or special projects.

#LI-TK3

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.