Senior Salesforce AdministratorThe Marlin Alliance, Inc. | San Diego, CA | Hybrid | Clearance Required
About The Marlin Alliance Incorporated in 2002, The Marlin Alliance is a digital transformation company dedicated to ensuring our clients compete and win in tomorrow's digital world. We specialize in creating technical solutions that allow for seamless execution of automated business processes and the generation of governed, machine-consumable data. From strategic planning to advanced analytics and cybersecurity, our team provides cutting-edge, cross-disciplinary solutions. We are seeking motivated professionals who share our agile, solution-oriented mindset and are ready to deliver the real, practical results relied upon by our clients.
Position Overview This position supports our Navy customer and requires the ability to obtain a US Secret clearance. Work arrangement is hybrid; specific on-site requirements will vary based on client needs.
Key Responsibilities: - Platform Governance & Strategy: Act as the primary architect for a complex Salesforce org, overseeing long-term technical health, data integrity, and release management
- AI Implementation: Design and deploy AI-driven solutions (Agentforce, Einstein) to enhance decision-making and automate repetitive tasks for end-users.
- Service Excellence: Lead the configuration and optimization of Service Cloud, focusing on case management, omni-channel support, and Knowledge-Centered Service (KCS).
- Stakeholder Engagement: Act as the primary "translator" between non-technical government stakeholders and the technical development team to ensure user-centric solutioning.
- Security Compliance: Ensure all platform configurations and third-party integrations adhere to rigorous security standards consistent with Top Secret clearance requirements.
Required Qualifications & Certifications: - Experience: 10+ years of hands-on Salesforce administration and configuration.
- Security: Active Top Secret (TS) clearance (SCI eligibility preferred).
- Core Certifications: * Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Specialized Certification: Salesforce AI Associate (or equivalent demonstration of AI/GPT platform integration).
- Location: Ability to work on-site or in a hybrid capacity in San Diego, CA.
Technical Proficiencies: - Advanced Automation: Expert-level proficiency in Flow Builder and legacy process migration.
- Data Architecture: Deep understanding of complex data models, object relationships, and large-scale data migrations.
- Service Tools: Expertise in Entitlements, Milestones, Service Console, and Field Service (if applicable).
Compensation $155,000 - $175,000 annually, commensurate with experience.
Work Environment Typical professional office environment. Requires sustained focus, extended periods at a computer workstation, and occasional lifting up to 20 lbs. Reasonable accommodations will be made for individuals with disabilities.
Disclaimer:This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.
An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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