Junior M365 Developer / IT Support Specialist/Remote

Job Title: Junior M365 Developer / IT Support Specialist

Location-Remote

Job Summary:

We are seeking a motivated Junior Microsoft 365 Developer / IT Support Specialist to support, maintain, and enhance Microsoft 365 environments while providing day-to-day IT support. The role involves assisting in developing solutions using Microsoft 365 tools, troubleshooting user issues, and ensuring smooth IT operations.

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Key Responsibilities:

< data-end="608" data-start="556">Microsoft 365 Development & Administration:

• Assist in developing and customizing solutions using Microsoft 365, including Power Apps, Power Automate, and SharePoint Online
• Support configuration and management of Teams, OneDrive, Exchange Online, and SharePoint
• Create workflows, forms, and automation to improve business processes
• Help manage user access, permissions, and security settings

< data-end="1005" data-start="985">IT Support:

• Provide first-level technical support for hardware, software, and network issues
• Troubleshoot issues related to Microsoft 365 applications and Windows systems
• Assist in onboarding/offboarding users (account setup, access provisioning)
• Respond to service desk tickets and ensure timely resolution

< data-end="1360" data-start="1319">System Maintenance & Monitoring:

• Monitor system performance and ensure availability of services
• Perform regular updates, patches, and backups
• Maintain documentation for IT processes and solutions

< data-end="1574" data-start="1537">Collaboration & Improvement:

• Work with senior developers and IT teams to implement solutions
• Identify opportunities for automation and process improvement
• Support end-user training and adoption of Microsoft 365 tools

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Required Skills & Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Basic knowledge of Microsoft 365 ecosystem
• Familiarity with Power Platform (Power Apps, Power Automate)
• Understanding of Windows OS, networking basics, and Active Directory
• Basic scripting knowledge (PowerShell is a plus)
• Strong problem-solving and communication skills

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Preferred Qualifications:

• Internship or 2 years of experience in IT support or M365 development
• Knowledge of SharePoint development/customization
• Familiarity with ticketing tools (e.g., ServiceNow, Jira)
• Microsoft certifications (e.g., MS-900, PL-900) are a plus

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Soft Skills:

• Good communication and interpersonal skills
• Ability to learn quickly and adapt to new technologies
• Strong attention to detail and customer-focused mindset

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Experience Level:

2–5 years