Director of CRM

About the Opportunity

This leading global luxury marketplace is seeking a hands-on Director of CRM to lead HubSpot strategy, optimization, and adoption while building scalable processes across a large sales organization.

Location: Tri-State Area (Preferred)
Work Arrangement: Remote, with occasional in-office meetings

Key Responsibilities

• Own and optimize the organization's HubSpot CRM platform.

• Lead CRM strategy, workflows, automation, data quality, and reporting.

• Develop dashboards to improve pipeline visibility, forecasting, and sales performance.

• Drive HubSpot adoption and process consistency across 150–200 sales professionals.

• Partner with Sales and business leadership to improve workflows and operational efficiency.

• Lead the transition from external agency support to in-house CRM ownership.

Qualifications

• 4–7+ years of experience in CRM Management, Revenue Operations, Sales Operations, or a related field.

• Strong hands-on HubSpot experience, including workflows, reporting, dashboards, and platform configuration.

• Experience driving CRM adoption and change management across a sales organization.

• Strong understanding of sales processes, pipeline management, and forecasting.

• Excellent communication and stakeholder management skills.

• Strategic thinker who is equally comfortable rolling up their sleeves and executing.

Preferred: Experience supporting 100+ sales users, managing HubSpot implementations, CRM integrations, and automation architecture.