L2 Application Support Engineer - WebSphere Commerce Suite

springfield, MO, US • Posted 60+ days ago • Updated 1 hour ago

Full Time

On-site

VeridianTech

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L2 Application Support Engineer - WebSphere Commerce Suite

Summary

This is Pushpendra from Veridian Tech Solutions Inc. We have urgent opening with one of our clients, kindly check below about job description and reply with your resume along with contact details.

Title- L2 Application Support Engineer - WebSphere Commerce Suite

Location- Springfield, MO

Onsite from day 1st

Full Time

Job Description

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Technical Skills:

3-5 years of experience in application support or technical support roles
2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux/Unix systems and command line operations
Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience:

Proven experience troubleshooting e-commerce application issues including but not limited to:
- Order processing and payment gateway failures
- Shopping cart and session management problems
- Product catalog and inventory synchronization issues
- Cache invalidation and performance optimization
Experience with scheduled job monitoring and batch process management
Knowledge of feed file processing and data integration workflows
Understanding of multi-tier application architectures and component interactions

Operational Skills:

Experience with incident response and issue resolution
Knowledge of ITIL processes including incident, problem, and change management
Ability to work in 24x7 shift-based support environment
Experience with escalation procedures and vendor support coordination

Regards
Pushpendra Singh

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91120142
Position Id: 2025-16175
Posted 30+ days ago

Company Info

About VeridianTech

Veridian Tech Solutions Houston based Cloud Consulting and IT Services firm specializing in Enterprise Mobility, Information Management, and Cloud-based solutions.

Founded in 2013, Veridian Tech Solutions was created to address the growing need for technology that enables businesses to be mobile and flexible in managing their applications and employees. As the market began transitioning into the Digital Era, Veridian realized that companies needed specific skill sets of technology expertise to provide their customers with new tools and services, create better ways for their employees to do their jobs, and do so in a modern, cost-effective way.

With decades of industry experience, Veridian's leadership team brought the expertise and guidance of extensive enterprise systems execution and project management expertise across numerous industries, and most importantly, the knowledge of what is required for a consultant to be effective.

Veridian builds its team by only selecting resources who have deep consulting experience, proven technical skills, and are highly proficient in specific sought-after areas of cutting-edge Mobility, Cloud, and Analytics technologies.

These cutting-edge skills we have often found are the gaps at organizations across North America, from mid-tier to Fortune 500, and at big 4 consulting firms as well. We work with our clients to comprehend their project requirements and utilize our experience to present the correct solutions and right resources.

We provide onshore services to North America, coordinated from our headquarters in Houston, and we provide offshore services from our Delivery center in New Delhi, India.

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