L2 Application Support Engineer - WebSphere Commerce Suite
springfield, MO, US • Posted 60+ days ago • Updated 3 hours ago
VeridianTech
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- L2 Application Support Engineer - WebSphere Commerce Suite
Summary
This is Pushpendra from Veridian Tech Solutions Inc. We have urgent opening with one of our clients, kindly check below about job description and reply with your resume along with contact details.
Title- L2 Application Support Engineer - WebSphere Commerce Suite
Location- Springfield, MO
Onsite from day 1st
Full Time
Job Description
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Technical Skills:
- 3-5 years of experience in application support or technical support roles
- 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
- Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
- Basic knowledge of Linux/Unix systems and command line operations
- Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
- Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience:
- Proven experience troubleshooting e-commerce application issues including but not limited to:
- Order processing and payment gateway failures
- Shopping cart and session management problems
- Product catalog and inventory synchronization issues
- Cache invalidation and performance optimization
- Experience with scheduled job monitoring and batch process management
- Knowledge of feed file processing and data integration workflows
- Understanding of multi-tier application architectures and component interactions
Operational Skills:
- Experience with incident response and issue resolution
- Knowledge of ITIL processes including incident, problem, and change management
- Ability to work in 24x7 shift-based support environment
- Experience with escalation procedures and vendor support coordination
Regards
Pushpendra Singh
- Dice Id: 91120142
- Position Id: 2025-16175
- Posted 30+ days ago
Company Info
About VeridianTech
Veridian Tech Solutions Houston based Cloud Consulting and IT Services firm specializing in Enterprise Mobility, Information Management, and Cloud-based solutions.
Founded in 2013, Veridian Tech Solutions was created to address the growing need for technology that enables businesses to be mobile and flexible in managing their applications and employees. As the market began transitioning into the Digital Era, Veridian realized that companies needed specific skill sets of technology expertise to provide their customers with new tools and services, create better ways for their employees to do their jobs, and do so in a modern, cost-effective way.
With decades of industry experience, Veridian's leadership team brought the expertise and guidance of extensive enterprise systems execution and project management expertise across numerous industries, and most importantly, the knowledge of what is required for a consultant to be effective.
Veridian builds its team by only selecting resources who have deep consulting experience, proven technical skills, and are highly proficient in specific sought-after areas of cutting-edge Mobility, Cloud, and Analytics technologies.
These cutting-edge skills we have often found are the gaps at organizations across North America, from mid-tier to Fortune 500, and at big 4 consulting firms as well. We work with our clients to comprehend their project requirements and utilize our experience to present the correct solutions and right resources.
We provide onshore services to North America, coordinated from our headquarters in Houston, and we provide offshore services from our Delivery center in New Delhi, India.
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