CNNon Employee- Helpdesk - remote

Remote • Posted 1 hour ago • Updated 1 hour ago
Contract W2
Contract Corp To Corp
Contract Independent
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

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Job Details

Skills

  • French
  • English
  • Email
  • Voice
  • chat
  • helpdesk
  • serviceDesk
  • Tech Support
  • ServiceNow
  • ticketing

Summary

Title: Helpdesk Analyst (B-Lingual)
Location: Halifax, NS, Canada 11111 (Remote)
This is a remote role

Day to Day Job Duties:

  • Manage inbound support requests via multiple channels: Chat, Telephone, Automated Email, and Portal-generated requests
  • Diagnose and troubleshoot Level 1 issues with personal computer hardware, software, and peripherals
  • Answer the help desk line and respond to user requests regarding computer systems
  • Acknowledge receipt of all user requests within defined service levels
  • Initiate service orders (tickets) for all user requests, assisting users as needed to gather appropriate information
  • Maintain user information and documentation
  • Ensure client requests via the ticketing system are managed through to closure

Basic Qualifications:

  • Must be fluent in French Canadian and English
  • Strong telephone etiquette skills
  • Ability to build business relationships and communicate effectively with the user community
  • Basic troubleshooting skills
  • Basic understanding of network, server, and desktop administration fundamentals — installations, upgrades, techniques, tools, and equipment

eye

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10204540
  • Position Id: 86316-2308-1787003595
  • Posted 1 hour ago
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