Client is embarking on a major digital transformation initiative involving multiple migrations across Finance & Operations, Customer Engagement, and Field Service. They are seeking an experienced D365 F&O / CE Project Manager to lead the end to end implementation effort, serve as the central liaison between the Systems Integrator (SI), business stakeholders, and internal IT, and help drive an aggressive multi phase project timeline.
Scope of Work
This program includes three primary migration tracks:
Dynamics GP 2019 D365 Finance & Operations
Dynamics CRM 2016 D365 Customer Engagement (CE)
Legacy Operations/Support Stack D365 Field Service (CE)
A 5 6 week Discovery phase will kick off in mid March, during which the client and SI will finalize the implementation roadmap, milestones, and timelines. The target delivery timeline is 9 12 months, with adjustments expected based on Discovery outcomes.
Key Responsibilities
Lead day to day project management across all D365 workstreams (F&O, CE, Field Service).
Serve as the intermediary between the Systems Integrator, business leaders, and core IT team.
Drive alignment on project scope, requirements, dependencies, and milestones.
Manage the Discovery phase activities, deliverables, and stakeholder coordination.
Develop and maintain project plans, RAID logs, status reports, and executive updates.
Ensure risks, issues, and decisions are documented, escalated, and resolved promptly.
Support and validate SI deliverables including solution design, architecture, configuration, testing, and cutover planning.
Oversee a multi phase implementation approach, ensuring each phase stays on track.
Coordinate UAT planning, end user preparation, adoption efforts, and change management activities.
Maintain strong governance, quality assurance, and compliance with program standards.
Required Qualifications
5+ years project management experience with Microsoft Dynamics 365, including F&O and/or CE.
Proven experience managing ERP and CRM migration or modernization projects.
Ability to coordinate across business units, technical teams, and external SIs.
Strong understanding of implementation lifecycles including discovery, design, build, testing, deployment, and hypercare.
Excellent communication, stakeholder management, and documentation skills.
Experience driving aggressive timelines and delivering large programs under tight schedules.
Strong understanding of data migration, integrations, and cross platform dependencies.
Preferred Qualifications
Experience with multi phase rollouts or staged go live strategies.
Background in Field Service implementations within D365 CE.
PMP, Agile, or Scrum certification a plus.
Never miss an opportunity! Create an alert based on the job you applied for.
