Billing Analyst II

Job#: 3022069

Job Description:
Billing Analyst II

Location: Los Angeles, CA

Work Model: Hybrid
Position Overview

The Billing Analyst II is responsible for supporting daily billing operations, ensuring accuracy, compliance, and efficiency across billing workflows. This role works closely with finance, IT, and customer-facing teams to maintain data integrity, support audits, and implement system updates. The ideal candidate is detail-oriented, analytical, and comfortable working in a fast-paced environment with evolving regulatory and operational requirements.
Duties and Responsibilities

• Monitor daily billing operations to ensure smooth system performance and promptly address disruptions.
• Generate and review billing batches, validating accuracy prior to processing.
• Partner with finance teams to reconcile billing data with revenue reports and month-end close activities.
• Conduct audits of customer accounts and billing processes to ensure integrity and transparency.
• Implement rate changes, taxes, and regulatory surcharges within the billing system as required.
• Ensure proper handling of sensitive customer data in alignment with internal data governance and cybersecurity standards.
• Maintain an updated internal knowledge base on billing technologies, processes, and best practices.
• Perform additional duties as assigned.

Knowledge, Skills, and Abilities

• Billing Management: Strong understanding of billing processes, workflows, and controls to ensure timely and accurate bill processing.
• Financial Reporting: Ability to support financial statement preparation and understand financial performance indicators.
• Billing Systems Management: Experience managing O2C (Order-to-Cash) billing systems, including automation, recurring invoices, and payment tracking.
• Data Analysis: Proficient in analyzing and interpreting data, applying best practices, and utilizing statistical insights.
• Customer Service Management: Ability to support customer interactions, resolve issues, and contribute to positive customer experiences.
• Data Management: Skilled in data acquisition, validation, storage, protection, and processing.
• Communication Management: Able to plan, implement, monitor, and optimize communication channels within and across teams.
• Customer Relationship Management: Experience managing interactions and relationships with customers and internal stakeholders.
• Issue Resolution: Able to identify issues, make decisions, mitigate risks, and drive timely resolutions.
• Contract Management: Experience supporting contract lifecycle tasks, including creation, execution, compliance, and renewals.

Education

• Bachelor's degree in a relevant field or an equivalent combination of education and experience.

Experience

• Minimum of 3 years of related experience in billing, finance, or data operations.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.