Incident Manager in Oakland CA

Hybrid in Oakland, CA, US • Posted 21 hours ago • Updated 18 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
On-site
$60 - $70/hr
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • incident management
  • incident response
  • Azure
  • AwS
  • Google cloud
  • Handling

Summary

Job Title: Incident Manager

Location: Oakland CA (ONSITE 3 DAYS A WEEK)

CONTRACT Role

JOB DESCRIPTION :

  • Manage incident management bridge calls with support teams, on-call support application teams and management. Manage, escalate, status, and assist, coordinating repair efforts for all major incidents (P1 P4).
  • Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle
  • Track and document incident updates in real time
  • Since Major incidents are highly escalated cases, handling with presence of mind and innovation.
  • Support the development and execution of change management plans to drive adoption and utilization of new processes, systems, and technologies.
  • Reviewing changes, their priority, their urgency and performing risk analysis.
  • Creating problem tickets and respective action items, reviewing root cause analysis and its closers.
  • Performing PIR and Postmortem reports.
  • Leading Site reliability/Disaster Recovery/Game Day/Switchover/Failover activities.
  • Experience in handling multiple monitoring tools like Service now, Pager duty, Slack, Zoom, JIRA, etc.


Qualifications/Skills required.

  • Degree in computer science, Information Technology, or related field.
  • 7-10 years of experience in incident management or related field.
  • Knowledge of Cloud services is must. ( AWS/Azure/Google Cloud Platform)
  • Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across platform teams while avoiding common pitfalls.
  • Should be able to plan and conduct site reliability testing
  • Should have experience in AMS - Application Management Services.
  • Knowledge of incident management/change management/problem management processes and procedures.
  • Experience with and knowledge of change management principles, methodologies and tools
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10114281
  • Position Id: 8923111
  • Posted 21 hours ago
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