Sr. Systems Engineer Microsoft 365

The ideal candidate will have strong hands-on experience with Microsoft 365, Exchange, hybrid messaging environments, Microsoft Teams, Azure AD/Entra ID, PowerShell, Microsoft Graph, SSO, and M365 security/compliance.

Key Responsibilities

• Design, develop, implement, and support enterprise Microsoft 365 and email collaboration solutions.
• Manage and support Exchange Server and Exchange Online in hybrid environments.
• Troubleshoot complex Level 3 Outlook and Exchange issues, including:
  • Outlook configuration
  • Calendar delegation
  • Shared mailbox access
  • Autodiscover
  • Email tracking
  • Meeting errors
  • Delayed delivery
  • Email restoration
  • Online archives
• Troubleshoot Microsoft Teams issues involving sites, channels, applications, permissions, restorations, and calendars.
• Develop automation for routine administrative tasks and special projects using PowerShell and Microsoft Graph.
• Develop and maintain integrations between applications and Microsoft 365 services.
• Configure and support SSO, federation, authentication, and directory synchronization for SaaS and hybrid applications.
• Manage Azure AD/Entra ID synchronization and related authentication services.
• Support deployment and ongoing administration of Microsoft 365 Copilot.
• Implement and maintain Microsoft Purview and collaboration security solutions.
• Manage email security and filtering solutions, including Cisco IronPort.
• Manage enterprise email archiving solutions such as Quest Archive Manager.
• Secure on-premises and cloud-based email and collaboration environments.
• Handle critical client escalations and high-priority incidents.
• Develop and present KPIs, operational reports, and technical updates to senior leadership.
• Create and maintain technical documentation, procedures, and system/process documentation.
• Collaborate with internal teams, external stakeholders, and business partners to implement technical solutions.
• Provide technical guidance and mentorship to junior staff.

Required Qualifications & Technical Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience.
• 8+ years of experience managing Microsoft Exchange and Microsoft 365 platform services in a hybrid environment.
• 2+ years of experience designing and implementing on-premises and cloud-based email and collaboration solutions.
• Expert knowledge of Microsoft 365 products and services.
• Strong hands-on experience with:
  • Exchange Online
  • Microsoft Exchange Server
  • Hybrid Exchange
  • Microsoft Entra ID / Azure AD
  • Azure AD Connect / Entra Connect
  • SSO and Federation
  • Microsoft Teams
  • Microsoft Purview
  • PowerShell
  • Microsoft Graph
• Experience configuring SSO for SaaS and hybrid applications.
• Experience with directory synchronization, federation, authentication, and SSO.
• Experience with M365 Copilot deployment and support.
• Strong knowledge of enterprise email security/filtering tools such as Cisco IronPort.
• Experience with email archiving solutions such as Quest Archive Manager or comparable technologies.
• Proven ability to troubleshoot and resolve Level 3 incidents.
• Experience securing both on-premises and cloud-based email/collaboration environments.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Previous experience as an IT technical lead or work lead.
• Previous government IT experience.
• Microsoft 365, Exchange, Azure, or related professional certifications.