Junior IT Support Technician
Contract W2
12 Months
No Travel Required
On-site
$20 - $21/hr
Ohm Systems, Inc
Fitment
Dice Job Match Score™
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Job Details
Skills
- Computer Hardware
- ITSM
- IT Service Management
- Information Systems
- Technical Support
- Customer Service
Summary
The position and the compensation details are listed below:
Client: American Water
Hourly Pay: $21/Hr. On W2
Benefits: None. This is a temporary consulting/contract position without any benefits.
Title: Junior IT Support Technician
Location: 1 Water Street, Camden, NJ 08102
Duration: 12 Months Contract
Work Mode: Onsite
Shift: Mon, Tues, Fri, Sat, Sun - 8 am-4:30 pm
Primary Role
Maintain application and application interfaces inventory.
Integrate new capabilities into project, product, and program management
Collaborate with other technology domains and business functions to develop innovative business solutions.
Translate AW’s business strategy and goals into successful projects.
Documents problems and resolutions.
Responsible for providing front line support, via call, chat or email, to all American Water Employees and contractors.
Responsible for assisting senior personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels.
Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed.
Escalates malfunctions to level II or level III support when necessary, documents problems and resolutions.
Understand the relationship between applications, application architectures and Business processes.
Ensure Data Privacy and Data Governance are key considerations in every project engagement.
Responsibilities
Develop and/or promote solutions which support the business requirements and business strategies, and which align with enterprise and departmental goals.
Ensure that uniform enterprise-wide application design standards are maintained.
Support leadership in managing customer expectations for project implementation.
Understand the relationship between applications, application architectures and Business processes.
Ensure Data Privacy and Data Governance are key considerations in every project engagement.
Provides 24x7 remote support in Operations Center.
Handle incoming calls, chats and emails from customers.
Create tickets in ITSM system and work with customer until completion escalating when necessary, providing basic IT functions (account issue troubleshooting, software installs, access requests, and troubleshooting hardware).
Maintains knowledge database.
Escalates deficiencies in technical processes and informs Level II Support.
Monitor IT systems (SAP, Network infrastructure).
Create badges and monitor badge system.
Monitor security systems.
Handle customer threat assessments.
Education
Associates degree in Information Systems or similar technology field is preferred.
Knowledge and skills
In-depth knowledge of technology, procurement, contract management and vendor management.
Excellent verbal, written and presentation skills.
Good Collaboration, prioritization and team working skills.
Ability to work in a fast-paced dynamic environment with virtual teams.
Ability to work independently and take initiative to find/develop solutions for business requirements.
Fast learner with attention to detail.
Should be receptive to constructive criticism when necessary.
Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
In-depth user knowledge of Microsoft Office products including Outlook.
Strong client relations/customer service skills required.
Ability to work on a team and contribute to the team's achievement of objectives and goals.
Experience
2+ years’ experience working in technology fields required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10111826
- Position Id: 9069334
- Posted 12 hours ago
Company Info
Ohm Systems, Inc. specializes in IT and Healthcare staffing services, dedicated to linking highly skilled professionals with our public and private clients across the United States. Our track record showcases our commitment to delivering outstanding staffing and consultancy solutions to our clients. We prioritize diversity and inclusivity and take pride in being an employer that promotes equal opportunities and affirmative action. Our goal is to foster an inclusive work environment that embraces individuals from all backgrounds, irrespective of their gender, race, or orientation.
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