Key Responsibilities Monitor, analyze and resolve incidents involving: Production planning Material requirements planning PP/DS planning and scheduling Production and planned orders Bills of material Planning master data Capacity and material-availability checks Planning runs and planning exceptions Investigate failed planning jobs, incorrect requirements generation, scheduling issues and order-processing failures. Analyze master-data dependencies affecting production and material planning. Support approved job reruns, planning recoveries and operational corrections. Investigate issues involving product, material and BOM data received from connected systems. Collaborate with MM, EWM, Integration and ABAP teams to resolve cross-functional issues. Conduct root-cause analysis for recurring planning and manufacturing-support incidents. Perform configuration analysis and approved small configuration corrections. Reproduce complex issues in development or QA environments. Coordinate functional testing, regression testing and business validation. Support production launches, hypercare and critical manufacturing-planning cycles. Prepare structured L3 handovers for issues involving major code changes, product design or solution redesign. Maintain planning runbooks, support procedures, known-error records and knowledge articles.
Required Skills and Experience:
Strong hands-on experience in SAP PP. Practical experience in MRP, production orders, BOM and production master data. Exposure to SAP PP/DS or comparable detailed planning and scheduling capabilities. Understanding of integration with MM, EWM, MES and product-data systems. Experience with background-job analysis, SAP configuration, RCA and production support. Experience working within ITIL-aligned incident, problem and change-management processes. Strong communication and business-impact assessment skills.
