Immediate Opening for Field Service- Desktop in Yonkers, NY- Onsite || Contract

Role: Field Service- Desktop
Base Location: Yonkers-NY

Mode of Hire: Contract (1+ year duration) & Travel milage will be covered by client

Job Description:

Job Summary:

The Field Services Engineer serves as the local face of Technology at client locations and is responsible for providing reliable onsite technology support while taking ownership of the overall technology health and user experience at assigned sites.

This role goes beyond resolving individual support tickets. The engineer is expected to build strong relationships with Operations leaders, dispatch teams, drivers, and frontline employees; proactively identify technology risks; understand how technology supports daily transportation operations; communicate clearly with users; and remain accountable for issues through final resolution.

• 2 to 5 years of experience in IT Field Services, Desktop Support, EUC, or onsite technical support
• Experience supporting multiple business locations
• Working knowledge of Microsoft Windows and Microsoft 365 environments
• Experience troubleshooting LAN/WAN/Wi-Fi and endpoint connectivity
• Experience supporting printers, phones, workstations, peripherals, and shared office technology
• Experience working with ITSM/ticketing systems
• Ability and willingness to travel between assigned Client locations
• Valid driver's license where driving between locations is required
• Strong customer-facing and stakeholder-management skills

Education:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline preferred, or equivalent relevant hands-on experience.

Preferred Certifications:

• CompTIA A+
• CompTIA Network+
• Microsoft endpoint/support certifications
• ITIL Foundation