Job#: 3056959 Job Description: Desktop Support
Location: Merrifield, Virginia (On-site)
Role Overview
The Desktop Support professional diagnoses and resolves hardware and software issues for end users within a fast-paced environment. This position requires excellent communication and customer service skills to support technical needs efficiently. The successful candidate will follow standard operating procedures while maintaining a professional presence and working collaboratively with team members.
Key Responsibilities
- Diagnose and resolve hardware and software technical issues for end users.
- Troubleshoot Microsoft Windows 11 operating systems on enterprise endpoints.
- Resolve client connection issues using Palo Alto Network Global Protect.
- Support Microsoft M365 productivity software, including Outlook, OneDrive, and Teams.
- Utilize ServiceNow ticketing system to log, track, and resolve technical requests.
- Apply basic networking knowledge, including IP and DNS, to resolve connectivity issues.
- Incorporate basic cybersecurity practices, such as MFA and phishing awareness, into daily support.
- Adhere strictly to standard operating procedures to ensure consistent service delivery.
Required Qualifications
Education: Technical training, coursework, or equivalent practical experience in IT support is required.
Experience: One to five years of experience in a desktop support or technical help desk role.
Technical Skills: Proficiency with Microsoft Windows 11, Microsoft M365 productivity suite, Palo Alto Network Global Protect troubleshooting, and ServiceNow ticketing system.
Preferred Qualifications
- CompTIA A+ Certification.
- Microsoft 365 Certified: Fundamentals Certification.
- Experience using ConnectWise Remote Support Software.
- Experience using CyberArk Workforce Password Management Software.
- Experience troubleshooting Citrix virtual desktop environments.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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