IT Infrastructure Support Specialist
Horizontal Talent
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Job Details
Skills
- IT Infrastructure
- IT Service Management
- Technical Support
- Warehouse
- Operating Systems
- Business Software
- System Administration
- Problem Solving
- Knowledge Base
- Service Desk
- Laptop
- ServiceNow
- Microsoft Windows
- Active Directory
- Microsoft Office
- Computer Hardware
- Communication
- Customer Service
- Collaboration
- Management
- Manufacturing
- Distribution
- Mobile Devices
- Printers
- Wireless Networking
- IP
- Intellectual Property
- OS X
- Help Desk
- Remote Support
- Documentation
- Process Improvement
- Artificial Intelligence
Summary
Responsibilities
- Monitor and prioritize incoming service desk requests to ensure timely resolution of end-user issues
- Track work and document activity within the IT service management platform
- Provide rapid technical support across office, warehouse, and manufacturing locations
- Support laptops, desktops, handheld barcode scanners, label printers, custom workstations, and related equipment
- Troubleshoot Windows operating systems, Microsoft Office applications, and other business software
- Perform user and system administration tasks in Active Directory and Microsoft 365
- Assist corporate IT teams with local, hands-on troubleshooting and problem resolution
- Set up and refresh computers and maintain ready-to-use end-user devices
- Create and update documentation, standard procedures, and knowledge base articles
- Support service desk projects and participate in after-hours on-call coverage as needed
- Experience supporting laptops and desktops in an enterprise environment
- Working knowledge of ServiceNow or a similar ticketing and time-tracking system
- Strong understanding of Windows 10, Windows 11, Microsoft Office, Active Directory, and Microsoft 365
- Ability to troubleshoot hardware, peripherals, and end-user systems in a fast-moving environment
- Clear communication skills and a strong customer service mindset
- Self-directed approach with the ability to work independently or collaborate with remote teammates
- Ability to manage priorities and respond quickly to operational support needs
- Experience supporting manufacturing or distribution center environments
- Familiarity with handheld scanners, printers, wired and wireless networking, and IP phones
- Exposure to MacOS support
- 2-year technical degree or equivalent hands-on experience
- 1-3 years of enterprise help desk or desktop support experience
- Strong documentation habits and an interest in building process improvements
- Comfort with physical work, including lifting and moving equipment as needed
Horizontal Talent is committed to creating an inclusive, welcoming environment where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We encourage candidates from all backgrounds to apply and bring their unique skills and experiences to the team.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
- Dice Id: 10123528
- Position Id: 75710
- Posted 1 hour ago
Company Info
About Horizontal Talent
Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.
We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.
Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.
Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.
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