Minimum Qualifications:
♦ A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware,
software, and/or enterprise applications at an expert level.
♦ A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
♦ A minimum of five (5) years of experience designing and creating incident, problem, and change management
modules in ServiceNow, developing and maintaining the Service Catalog.
♦ A minimum of five (5) years of experience creating, configuring, and administering Jira projects, including
workflows, issue types, custom fields, dashboards, permissions, and integrations with ServiceNow to support
cross-platform collaboration.
♦ A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform,
including knowledge of tables, fields, forms, and workflows.
♦ A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
♦ Familiarity with integrating ServiceNow with other systems and applications.
♦ Ability to create and customize reports and dashboards within ServiceNow.
♦ Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB)
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