HR Systems Specialist
Full Time
On-site
Cetera Financial Group, Inc.
Fitment
Dice Job Match Score™
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Job Details
Skills
- FOCUS
- Incident Management
- Oracle HR
- ServiceNow
- JIRA
- Recruiting
- Internal Control
- Workflow
- Employee Self-service
- System Administration
- Regulatory Compliance
- System Testing
- Regression Testing
- Acceptance Testing
- SLA
- Documentation
- Business Process
- Standard Operating Procedure
- Process Improvement
- User Experience
- Operational Efficiency
- Information Systems
- Computer Science
- Human Resources
- Business Administration
- Oracle Fusion
- Cloud Computing
- Production Support
- Help Desk
- Payroll
- Absence Management
- Root Cause Analysis
- Change Management
- Testing
- Oracle
- Oracle Cloud
- Reporting
- Oracle BI Publisher
- HR Management
- HDL
- Fusion
- Analytical Skill
- Problem Solving
- Conflict Resolution
- Communication
- Stakeholder Management
- Management
Summary
Job Description
The HR Systems Specialist supports and maintains Oracle Fusion Cloud HCM applications with a primary focus on production support, incident management, and continuous process and system improvement through HR Help Desk. This role serves as a primary liaison between HR, Payroll, Benefits, IT, business stakeholders, vendors, and Oracle Support to ensure production issues are resolved efficiently while maintaining system stability, service levels, and a positive user experience.
What you will do:
What you need to have:
The HR Systems Specialist supports and maintains Oracle Fusion Cloud HCM applications with a primary focus on production support, incident management, and continuous process and system improvement through HR Help Desk. This role serves as a primary liaison between HR, Payroll, Benefits, IT, business stakeholders, vendors, and Oracle Support to ensure production issues are resolved efficiently while maintaining system stability, service levels, and a positive user experience.
What you will do:
- Manage, triage, prioritize, and resolve Oracle Cloud HCM production incidents and enhancement requests using Oracle HR Helpdesk, ServiceNow, Jira, or similar ticketing systems.
- Perform root cause analysis, troubleshoot application issues, identify system impacts, and coordinate resolutions with business users, IT teams, Oracle Support, and third-party vendors.
- Support Oracle Cloud HCM modules including Payroll, Time and Labor, Absence Management, Benefits, Core HR, Recruiting, HR Help Desk, Compensation, Performance, Goals, Journeys, and Position Management.
- Analyze business requirements and recommend scalable solutions that align with business processes, internal controls, and Oracle best practices.
- Support security, approval workflows, organizational structures, employee self-service transactions, page configurations, scheduled processes, integrations, and related system administration activities.
- Develop and support OTBI, BI Publisher, HCM Extracts, and FDI reports as needed for operational, compliance, and business reporting.
- Coordinate system testing, regression testing, user acceptance testing, quarterly Oracle release validation, and production deployments.
- Communicate issue statuses, risks, priorities, resolution plans, and business impacts to stakeholders while supporting SLA commitments.
- Create and maintain support documentation, knowledge articles, troubleshooting guides, business process notes, and standard operating procedures.
- Identify recurring production issues and recommend process improvements, automation opportunities, and system optimizations to improve user experience and operational efficiency.
What you need to have:
- Bachelor's degree or equivalent related experience in Information Systems, Computer Science, Human Resources, Business Administration, or a related field preferred.
- Five or more years of experience supporting Oracle Fusion Cloud HCM applications.
- Hands-on production support experience with HR Help Desk, Payroll, Time and Labor, Absence Management, Benefits, Core HR, and related HCM processes.
- Experience managing production incidents, ticket triage, root cause analysis, change management, testing, and Oracle quarterly release validation.
- Strong working knowledge of Oracle Cloud HCM security, approvals, reporting, integrations, scheduled processes, and configuration dependencies.
- Experience with OTBI, BI Publisher, HCM Extracts, HDL, REST APIs, Redwood, and Fusion Data Intelligence preferred.
- Excellent analytical, problem-solving, communication, and stakeholder management skills with the ability to manage multiple priorities independently.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: RTX1a6d2c
- Position Id: 6557
- Posted 20 hours ago
Company Info
Advancing What's Next
Cetera Financial Group, Inc. is transforming how advisors guide individuals and families to achieve financial well-being at every stage of their lives.
We’re enablers. Mentors. Dream builders. Our purpose is to turn financial aspirations into reality. Within our community lies a vibrant wellspring of growth and opportunity for financial professionals, financial institutions, and individual investors alike. As a premier financial services firm, we don’t just deliver financial technology, bespoke guidance, research and market intelligence, and collaborative client-service platforms. We build environments where ideas thrive, connections flourish, and ambitions become remarkable achievements. Driven to deliver unwavering support and innovative solutions to help people live their purpose, we empower each other and the communities around us to bring a stronger tomorrow to life.
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