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Onsite Technical Support

Mount Pleasant, PA, US • Posted 18 hours ago • Updated 18 hours ago

Contract W2

12 Months

On-site

Up to $24/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

IT Support
troubleshooting and incident resolution
PC hardware/software

Summary

Job Title: Onsite Technical Support
 Location: Mount Pleasant PA - 100% Onsite
 Duration: 1 Year, with possibility of extension based on performance and business need

Education: Minimum Associate Degree or Technical School + Experience
Experience: 3 4 years of professional IT Support experience
Language: Fluent in English required
 Job Summary 
Provide in-person Desk Side IT Support to end users, troubleshooting PC hardware/software, LAN, voice networks, mobile devices, printers, phones, and other IT equipment. Diagnose and resolve issues by coordinating with internal IT teams, operations groups, and vendors.

Key Responsibilities

Provide onsite and remote troubleshooting and incident resolution.
Support printers, mobile devices, MFA, Wi-Fi, email, Cisco phones, PCs, peripherals, and cabling.
Deploy and configure factory PCs, hardware, and software.
Assist with network connections, cabling, and integration of new devices/machines.
Document issues, solutions, and potential problems.
Provide user training and guidance on IT self-service tools.
Manage IT equipment/accessory inventory and maintain CMDB updates.
Coordinate logistics for shipping and moving IT devices across locations.
Support meeting rooms and common collaboration areas.
Host and support third-party technicians.
Perform regular checks of computer rooms, including temperature, air conditioning, cabling, and general functionality.
Follow OSS governance, escalation paths, Runbooks, SOPs, and knowledge articles.
Identify and report risks that may impact OSS service quality.

Qualifications

Formal qualification or apprenticeship in Information Technology.
3 4 years of professional IT Support experience.
Proactive, solution-oriented mindset with the ability to work independently.
Strong communication and customer-facing skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121335
Position Id: 9068451
Posted 18 hours ago

Contact the job poster

Srini Reddy

Account Manager / Recruitment Specialist @ ComTec Information Systems

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