Systems Administrator

Client: DSS

Title: Systems Administrator

Duration: 6 Months

Location: Glen Allen, VA (Hybrid)

Responsibilities:

·        Provides senior-level enterprise IT operations support, including system monitoring, batch processing, incident response, and production support.

·        Coordinates with technical teams to ensure system availability, stability, and timely issue resolution.

·        The Systems Operations Contractor provides advanced operational and service desk support by responding to production problem reports, service requests, and project-related operational needs.

·        This includes researching complex issues, communicating status and next steps to stakeholders, documenting activities in service management systems, and ensuring issues are resolved in accordance with established workflows and timelines.

·        The contractor maintains and updates operational documentation, including runbooks and playbooks, to ensure procedures remain accurate and effective.

·        The role also involves consulting with application support, development, and operations teams to support system changes, new functionality, deployments, and ongoing production readiness.

·        This includes reviewing technical documentation, identifying operational risks, and communicating potential impacts to management.

·        Participation in a 24x7 on-call rotation is required as part of a team-based operations model.

·        The contractor is expected to manage multiple priorities, work independently with minimal supervision, communicate clearly with technical and non-technical stakeholders, and consistently demonstrate sound judgment, professionalism, and customer service orientation.

Requirements:

·        Enterprise systems monitoring and incident response across Linux and Windows environments.

·        Production operations support for online, batch, and file transfer systems.

·        Batch job scheduling, execution, and failure analysis using enterprise schedulers such as BMC Control-M or equivalent.

·        Root cause analysis and troubleshooting of system, application, and infrastructure issues.

·        ITIL-aligned operational support, including incident, problem, and service request management.

·        Service desk and customer support skills, including clear communication of technical issues to non-technical stakeholders.

·        Operational documentation development and maintenance, including runbooks and playbooks.

·        Ability to work independently while coordinating with cross-functional technical teams.

·        Strong written and verbal communication skills for documenting issues, workflows, and resolutions.

·        Ability to support a 24x7 operations environment, including on-call rotation.

·        UNIX / Linux administration experience, including CRON scheduling and shell scripting (BASH, Perl).

·        Familiarity with enterprise monitoring and alerting tools.

·        Experience supporting large, multi-user enterprise environments.

·        Knowledge of application lifecycle support and production readiness practices.