Program Manager, EV Customer Programs

Join a leading California utility’s Clean Energy Transportation (CET) organization and help advance EV adoption. The Electric Vehicle Customer Programs (EVCP) team seeks an organized, detail-oriented Project Manager to support heavy-duty commercial and residential EV programs through program management, analysis, and operational coordination. This role partners with Program Managers, customers, vendors, and internal stakeholders to keep projects on track and manage competing priorities.

Key Responsibilities

Program Management and Coordination

• Provide program management, analytical, and operational support for heavy-duty and residential EV programs.
• Coordinate customer meetings, site visits, project activities, follow-ups, and action items.
• Track deliverables, monitor progress, and address operational needs to keep programs on schedule.
• Adapt to changing priorities and evolving business needs.

Customer, Vendor, and Stakeholder Management

• Coordinate with commercial and residential customers, fleet operators, vendors, and internal stakeholders.
• Facilitate communication, manage follow-ups, and address customer and program requirements.
• Maintain strong relationships and resolve issues affecting program delivery.

Data Analysis, Reporting, and Process Improvement

• Validate program data and maintain accurate project records and documentation.
• Gather updated project information, resolve discrepancies, and generate reports.
• Identify opportunities to streamline reporting and improve program processes.
• Use Salesforce and Microsoft Office Suite to support tracking, reporting, and analysis.

Program Operations and Team Support

• Provide day-to-day operational support and help maintain program continuity during team members’ absences.
• Coordinate workloads, manage competing priorities, and address coverage gaps.
• Take on additional responsibilities as needed to support program execution.

Adaptability and Cross-Functional Support

• Manage multiple workstreams while maintaining accuracy and accountability.
• Adapt to shifting project scopes, business priorities, and operational needs.
• Learn new tools and processes quickly and collaborate across teams to keep projects moving forward.

Minimum Qualifications

• 3+ years of relevant professional experience in program management, project management, project coordination, or a related field.
• Bachelor’s degree (BS/BA) or equivalent relevant professional experience.
• Demonstrated experience managing projects, coordinating multiple workstreams, and tracking deliverables.
• Strong written and verbal communication skills, with the ability to communicate effectively with customers, vendors, and internal stakeholders.
• Demonstrated analytical, critical-thinking, and problem-solving skills.
• Strong organizational skills and attention to detail, with the ability to manage competing priorities and meet deadlines.
• Ability to navigate ambiguity, adapt to changing business needs, and work effectively in a fast-paced environment.
• Experience using Salesforce and Microsoft Office Suite.
• Demonstrated ability to learn new project management tools, systems, and processes quickly.

Desired Qualifications

• Familiarity with electric vehicles (EVs), transportation electrification, heavy-duty vehicles, fleet electrification, or residential EV programs.
• Experience working with an investor-owned utility (IOU), utility customer programs, or the clean energy industry preferred.
• Proven experience coordinating vendors, managing customer relationships, and supporting cross-functional teams.
• Familiarity with program management methodologies, project tracking systems, and reporting tools.
• Project Management Professional (PMP) certification preferred.
• Experience supporting both commercial and residential customer programs is a plus.

Position Details

• Pay Rate: $40.00–$45.00 per hour, depending on experience (DOE)
• Work Location: Oakland, CA 94612
• Position Duration: 6-month temporary assignment, with potential for extension based on portfolio needs and changes in project scope
• Work Arrangement: Hybrid; local candidates only. Minimum onsite attendance is once per month, with additional in-office presence as business needs require.
• Work Schedule: Standard workweek, 8 hours per day, 5 days per week.