Senior Project Manager

Job Summary We are seeking a Senior Project Manager to lead the successful delivery of complex, enterprise-scale technology initiatives. This role requires a hands-on leader who can manage end-to-end project execution while actively contributing to business analysis, stakeholder management, vendor coordination, organizational change management, and governance activities. The ideal candidate will have extensive experience leading large-scale IT programs, ERP implementations, contact center modernization projects, and cross-functional teams in highly regulated or enterprise environments. Key Responsibilities Project & Program Leadership Lead the full project lifecycle, including initiation, planning, execution, monitoring, control, and closure of enterprise technology programs. Develop and maintain project charters, project plans, schedules, resource plans, budgets, risk registers, issue logs, and communication plans. Apply appropriate project delivery methodologies based on project requirements and organizational needs. Take ownership of project outcomes and proactively identify and mitigate risks before they impact delivery. Manage project scope, timelines, budgets, dependencies, and deliverables to ensure successful execution. Drive program governance, reporting, and executive-level communication activities. Hands-On Delivery & Business Analysis Gather, analyze, and document business requirements and functional specifications. Facilitate business process mapping, workflow analysis, and gap assessment sessions. Review and validate user stories, requirements documentation, and solution designs. Support data migration planning, validation activities, and testing efforts. Assist with test planning, user acceptance testing (UAT), defect management, and production readiness activities. Identify team capability gaps and provide direct support to ensure project continuity and success. Diagnose project issues, evaluate solution options, and drive issue resolution to closure. Stakeholder & Vendor Management Serve as the primary point of accountability for program delivery and stakeholder communication. Prepare executive-level status reports, steering committee materials, and governance presentations. Build strong relationships with business leaders, technology teams, vendors, and external partners. Manage vendor performance against contractual commitments, milestones, deliverables, and service levels. Support contract reviews, change order negotiations, and vendor governance activities. Facilitate collaboration across business, technology, operations, finance, human resources, security, audit, and compliance teams. Remove project roadblocks and resolve cross-functional dependencies to maintain project momentum. Procurement & Implementation Oversight Support procurement activities including requirements definition, RFP development, vendor evaluations, demonstrations, scoring, and contract negotiations. Oversee solution implementation activities including design, configuration, integrations, testing, training, deployment, and stabilization. Coordinate data migration, system integration, cutover planning, and post-implementation support activities. Lead organizational change management initiatives, including stakeholder engagement, communications, training, and adoption strategies. Governance, Risk & Financial Management Ensure compliance with organizational governance standards, security requirements, procurement policies, and project management methodologies. Manage project budgets, financial forecasts, expenditures, and variance reporting. Identify, assess, document, and mitigate project risks and issues. Maintain audit-ready project documentation, decision logs, and governance records. Provide transparent reporting to executive sponsors and leadership teams. PMO Leadership & Continuous Improvement Contribute to PMO process improvements, methodologies, templates, reporting standards, and governance practices. Mentor project coordinators, business analysts, and junior project managers. Promote best practices in project management, stakeholder engagement, risk management, and organizational change management. Support project portfolio planning, prioritization, and resource management activities. Required Qualifications Bachelor's degree in Information Systems, Computer Science, Business Administration, Public Administration, Finance, or a related field. 8+ years of progressive project management experience leading enterprise-scale technology initiatives. 5+ years of experience managing large IT implementations with multi-disciplinary teams and significant project budgets. Experience leading at least one full lifecycle ERP implementation or contact center/call center modernization project. Strong hands-on business analysis experience, including requirements gathering, process mapping, gap analysis, and stakeholder facilitation. Proven ability to identify risks proactively and recover or stabilize at-risk projects. Experience managing vendors, system integrators, and third-party service providers. Experience with project management tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, ServiceNow SPM, Planview, or similar platforms. Strong leadership, communication, presentation, and stakeholder management skills. Experience preparing executive-level reports, governance materials, and steering committee presentations. Strong analytical, problem-solving, and decision-making abilities. Experience working in Agile, Waterfall, or hybrid project delivery environments. Preferred Qualifications Master's degree in Business Administration, Public Administration, Information Systems, or a related field. Experience delivering technology programs within government, public sector, financial services, pension administration, or other regulated industries. Experience leading ERP migration initiatives, including financial system modernization, data conversion, and integration activities. Experience implementing omnichannel contact center solutions, including voice, email, chat, SMS, AI-powered customer service, IVR, workforce management, and CRM integrations. Previous experience as a Business Analyst, Functional Lead, or Business Systems Analyst. Experience leading organizational change management initiatives for large user communities. Experience managing cloud-based enterprise application implementations. Strong understanding of procurement processes, vendor evaluations, and contract management. Experience mentoring project teams and leading PMO process improvement initiatives. Preferred Certifications PMP (Project Management Professional) PgMP (Program Management Professional) PMI-ACP (Agile Certified Practitioner) CBAP (Certified Business Analysis Professional) Certified Scrum Master (CSM) or equivalent Agile certification SAFe Agilist or SAFe Program Consultant (SPC) Prosci Change Management Certification ITIL v4 Certification Lean Six Sigma Certification Education: Bachelors Degree Certification: PMP (Project Management Professional) , PgMP (Program Management Professional) , PMI-ACP (Agile Certified Practitioner) , CBAP (Certified Business Analysis Professional) , Certified Scrum Master (CSM) , SAFe Agilist , SAFe Program Consultant , ITIL v4 , Lean Six Sigma