AV Field Service Representative

Overview

GovCIO is currently hiring for an AV FSR to Install, maintains , and operate advanced Audio-Visual Display Walls and Video Teleconferencing Systems in support of the Department of Defense and Governmental customers. This position will be located in Djibouti or Jordan and will be an onsite position.

Responsibilities

Install, maintains, and operate advanced Audio-Visual Display Walls and Video Teleconferencing Systems in support of the Department of Defense and Governmental customers. Schedules, monitors, and ensures the quality of Video Teleconferencing calls. Performs periodic maintenance of systems in accordance with published documents and vendor guidance. Develops and writes documents outlining processes and procedures. Conducts business with directorate-level customers and maintains good relationships with internal and external contacts. Installation sites are in a deployed environment with comparable amenities to military living conditions. Some situations call for a high level of adaptability and creative thinking, which are normal while keeping a high standard of work ethic. Operational tempo can be fluid

• Installation and Configuration of Audio-Visual Systems: Set up, configure, and calibrate AV equipment, including projectors, video walls, microphones, speakers, and control systems, ensuring optimal performance.
• Configure, operate, and maintain VTC endpoints and supporting AV equipment, ensuring all conference rooms and classified/unclassified systems are fully functional and optimized for daily mission requirements.
• Troubleshoot connectivity, audio, video, and signal-flow issues across codecs, displays, network paths, and peripheral devices, resolving faults quickly to minimize downtime during high-priority conferences.
• Provide user support and conference execution assistance, including pre-call testing, live call monitoring, and post-conference quality checks, while documenting issues and updates in ticketing systems.
• Troubleshooting and Maintenance: Diagnose and resolve technical issues with AV systems, including audio, video, and network connectivity problems, minimizing downtime for the customer.
• On-site Support: Provide immediate, on-site technical support during events, meetings to ensure seamless AV operations and address any real-time issues.
• System Testing and Quality Assurance: Perform routine testing and preventive maintenance of AV systems to ensure all equipment is functioning correctly and meets performance standards.
• Documentation and Reporting: Maintain accurate records of equipment installations, repairs, system configurations, and service reports to keep project documentation up to date.
• Inventory and Equipment Management: Track and manage AV inventory, ensuring that spare parts and equipment are readily available for repairs or new installations.

Qualifications

High School with 0 - 3 years (or commensurate experience)

Required Skills and Experience:

• Clearance Required: Top Secret/SCI
• Current and active U.S. Passport
• Current and active U.S. Driver's License
• Must attain Avixa Certified Technology Specialists (CTS) within 180 days of deployment
• Must have the ability to wear personal protective equipment, including a protective mask, ballistic helmet, body armor, and chemical/biological protective garments
• Medically/Physically fit for deployment with U.S. Military Forces Outside the Continental United States (OCONUS) under the provisions of USCENTCOM Medical Standards.

Preferred Skills and Experience:

• BICSI or Optical Fiber certified
• Cisco Certified Network Associate (CCNA) certification (copy presented with application)
• CompTIA Security Plus Certification (copy presented with application)
• Any Audio-Visual Industry recognized certifications
• Demonstrated knowledge in Cisco TelePresence Management Suite
• Experience in Multi-media Video Walls
• Experience working in a Sensitive Compartmented Information Facility
• Experience supporting Special Operations

#SSG #NSS #OCONUS #TMK #TM

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you canexpect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $78,000.00 - USD $85,000.00 /Yr.