ServiceNow Architect
Austin, TX (80% REMOTE, 20% hybrid role whenever the clients wants them onsite)
Long Term
NOTE: 1st round video call and 2nd round - In-person F2F interview****
Make sure the candidates did not submit the profiles for the same role in the last 2 months with the same client
Implementation experience of Strategic and Project Portfolio management (SPM & PPM).
The ServiceNow Architect is responsible for ServiceNow Design, Configuration, Customization, and Implementation at DFPS following established industry standards and best practices. This role is also responsible for the following:
Takes responsibility for overall architecture, design, implementation, and integrity of the ServiceNow platforms
As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines. Implementation experience of Strategic and Project Portfolio management (SPM & PPM).
Provide High Level Design and specifications for ServiceNow implementation
Design and implementation:
Various application modules in ServiceNow
Integrations between ServiceNow and other 3rd party enterprise applications e.g. Azure Active Directory etc
Configuration of ServiceNow to automate internal ITIL/ITSM processes
User Provisioning process that integrates with internal and external systems
ServiceNow security architecture
Provide directions and architecture to integrate with application in place that are custom built and COTS and SaaS products
Participate in process flow analysis and process redesign working with the Project Manager
Work with business office to enhance the business process with ServiceNow work process and tools
Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
Understand the ServiceNow table structures and data model
Have done Customization of ServiceNow configurations, including custom scripts
Experience working with remote teams
Share best practices and be consultative throughout the technical design of the project