Field Support Technician

IT Field Support Technician - Jackson, MS
Description
***Fingerprint BG check is required for any person working in a hospital in the state of Mississippi. This is an extensive bg check that will pull anything anyone has ever been charged with throughout the entire course of their lives in any state. It may not disqualify them, but may have to provide documentation.***
Our TEKsystems' Client serves patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information systems. We are looking for a motivated Field Support Technicians to join their new team that specifically support our client's locations.
This position will be on the offsite support team. This team has 3 main responsibilities - tickets that are escalated from the helpdesk for any hardware/software issues, project based work (upgrades, hardware deployments, new clinic deployments, hardware moves, etc), and also "rounding" at the clinic sites. Rounding is a proactive customer support approach to IT. They really want technology to work for the people providing care to patients rather than make their job harder, so they are putting a big emphasis on customer service and rounding. This will be a 6 month contract to start, but if things work out they will convert them to FTEs and make this a permanent team.
Hardware/software that this team is responsible for are computers, laptops, workstations, thin clients, mobile devices, printers, scanners, workstations on wheels, active directory, ServiceNow ticketing system, Microsoft office 365, Windows 11, etc.
Skills
Desktop, Troubleshooting, Hardware, Active directory, Customer service, Technical support, Imaging, Deployment, Office 365, O365, Printers, Hardware support, Install, Windows 10, Ticketing system, ServiceNow, Outlook, Software support, Microsoft office, Printer support, Desktop hardware, Phone support, Help desk support, Win10, Mobile device
Top Skills Details
Desktop, Troubleshooting, Hardware ,Active directory, Customer service, Technical support, Imaging, Deployment, Office 365,O365,Printers,Hardware support, Install, Windows 10,Ticketing system, ServiceNow, Outlook, Software support, Microsoft office, Printer support, CompTIA A+
Additional Skills & Qualifications
Candidates must be highly skilled within customer service and also have prior IT hardware and software experience.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Jackson, MS.
Pay and Benefits
The pay range for this position is $14.00 - $22.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jackson,MS.
Application Deadline
This position is anticipated to close on May 1, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.