Background investigation associate (Hybrid)

Description

• This position will be on-site during the training period and then go to a hybrid schedule that is expected to be one day per week in the office.
• Job Title: Background Specialist

SUMMARY

• This classification performs professional background investigation work of average
• difficulty. An employee in this class will examine documentation, identify discrepancies,
• prepare reports, reconcile invoices, and clear applicants for work in adult and child care
• facilities.

RESPONSIBILITIES

• Notifies applicant's providers of rejection of returned fingerprints and provides instructions to applicants on being reprinted. Reconciles files and manually processes reprints if needed to ensure investigation is initiated.
• Monitors and responds to inquiries regarding applicant's background checks from
• providers, applicants, and program staff. Reviews data in the partner applicant processing system and communicates status of investigation.
• Reviews cases for which applicants have an excludable offense, including
• criminal offenses that have been dismissed, expunged, retired, or otherwise invalidated,
• and performs manual case closures as needed.
• Reconciles invoices to ensure accuracy and resolve discrepancies and submits
• for processing and payment to vendor.
• Processes driver's checks, applicant transfer requests, authorization forms for
• transmittal of information, and Federal Tax Information (FTI) name check requests.
• Assists with any user acceptance testing for upgrades or changes to the applicant
• tracking system.
• Builds and maintains strategic relationships with internal and external
• stakeholders and fosters collaboration between agencies.
• Analyzes, interprets, and applies existing policies and procedures. Identifies,
• suggests, and implements recommendations to adapt to challenges and improve areas
• of opportunity.
• Performs required registry checks, monitors for receipt of results, and ensures
• results are in the applicant tracking system. Creates and issues letters to providers for
• cleared applicants and refers applicants with findings to the appropriate division.

QUALIFICATIONS

• Education and Experience: Bachelor's degree in any field.
• Substitution of Experience for Education: Qualifying full-time professional experience in
• background investigations, any legal field, law enforcement, or related work may be
• substituted for the required education on a year-for-year basis.
• Necessary Special Qualifications: Applicants for this class must:
• Have a good moral character, as determined by a background check;
• Complete a criminal history disclosure form in a manner approved by the
• appointing authority;
• Agree to release all records involving their criminal history to the appointing
• authority;
• Supply a fingerprint sample in a manner prescribed by our background check provider for a fingerprint-based criminal history records check.

COMPETENCIES

• Decision Quality
• Resourcefulness
• Collaborates
• Communicates Effectively
• Situational Adaptability

KNOWLEDGE

• Customer and Personal Service
• Law and Government

SKILLS

• Active Learning and Listening
• Critical Thinking
• Complex Problem Solving
• Judgment and Decision Making
• Reading Comprehension

ABILITIES

• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

TOOLS AND EQUIPMENT

• General Office Equipment
• Computer/Laptop

Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)