US-Field Technical Spt Rep II Tier 3 -Pay Rate

Job#: 3040416

Job Description:
US-Field Technical Spt Rep II Tier 3 -Pay Rate

Location: Phoenix, Arizona (Partial Remote)

Role Overview

We are seeking a Field Engineer to support customer data centers by resolving hardware and infrastructure issues. This role requires hands-on experience with enterprise-level systems and a strong understanding of data center operations. The position involves travel to various client sites, with a travel requirement of up to 50-75% within a 300-mile weekly radius.

Key Responsibilities

• Troubleshoot and resolve issues across IT infrastructure, including multi-vendor enterprise systems, servers, storage, and networking.
• Perform rack and stack, hardware installations, component replacement, disk drive and memory replacements, and hot swaps.
• Utilize software tools for daily operations and troubleshooting in a data center environment.
• Provide client-facing support with professionalism and technical expertise.
• Collaborate with team members during a 45-90 day training period; you will not be expected to work solo during this time.
• Document daily activities and maintain communication with management and peers.
• Work overtime and weekends with advance notice for customer installation schedules.

Required Qualifications

Experience: 2-3 years of hands-on experience with servers, cables, racks, workstations, routers/switches, and network infrastructure. An additional two years of relevant professional experience (5-7 years total) is required without a degree.

Education: An Associate's Degree or equivalent in computer science or a related area of study is preferred.

Technical Skills: A basic understanding of Storage theory, Server layout, and Network concepts is necessary. Must have the mechanical aptitude to make component-level repairs using ESD best practices. Familiarity with various computer applications and software tools is required.Preferred Qualifications

• Experience in data center environments is highly preferred.
• CompTIA+ certification is a plus.
• Experience with pallet jacks and data center server lifting tools is a plus.
• Linux, Virtualization, and Windows Server experience is a plus.

Work Environment

This role requires a valid driver's license, personal vehicle, and insurance for travel. Mileage will be reimbursed. Candidates must be able to lift up to 40 lbs and operate manual and power hand tools. The work schedule is typically Monday-Friday, with potential for overtime and weekend work.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.