Desktop Support Technician

Desktop Support Technician
Cedar Rapids, IA-onsite

TECHNICAL SKILL

• Desktop Support
• Windows & Linux
• Hardware
• Application Support
• Troubleshooting
• Break/Fix

JOB DESCRIPTION
Join a highly skilled technical team working as a Desktop Support Technician! This position will provide IT support for advanced laboratories focused on developing and testing aerospace technologies. These labs serve as workstations for a variety of engineering activities. As result of growing business, we are hiring desktop technicians to support hardware, software, systems and government security regulations.
DUTIES

• Provide excellent customer service to end-users and clients.
• Provide software & hardware support for Laboratory locations.
• Support local infrastructure at an enterprise level.
• Maintain Windows and Linux systems and upgrade products as needed.
• Work within and upgrade legacy technologies.
• Troubleshoot Windows, Linux, Red Hat, Ubuntu, and Solaris.
• Comprehend and implement new policies and procedures with IT teams and end-users.
• Maintain knowledge articles and document resolutions.
• Identify gaps in processes and propose ideas to improve efficiencies.
• Communicate with customers in regards to system outages and maintenance activities.
• Help maintain related cybersecurity records in order to demonstrate compliance to contractual and government regulations.
• Collaborate with Digital Technology teams to drive tasks to completion.
• Interface with multiple Digital Technology solutions, including Multi-Factor Authentication (MFA), Network Access Control (NAC), Active Directory (AD) Services, Endpoint Protection (EPP), Network Segmentation, and Vulnerability Management (VM).
• Multitask workloads and prioritize resolutions.

WORK ENVIRONMENT

• Will travel 40% of time for the first 6-months, then traveling slows down.
• Primarily providing hardware/software support in-person.
• The dress code is business casual.
• Monday-Friday. No Weekends.
• 1st Shift hours.
• Saturday & Sunday Off.
• Federal Holidays Off.

COMPLIANCE

• Drug Test Required; Background Check Required.
• Current Security Clearance is NOT required.
• Candidates should have at least 2+ years professional IT experience.

INTERVIEWS & START DATE

• Start Date April 10, 2026
• Interviews 2-step.
• First-step, virtual w/ HR
• Second-step, in-person w/ Technical Team

Job Type & Location
This is a Contract position based out of Cedar Rapids, IA.
Pay and Benefits
The pay range for this position is $23.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cedar Rapids,IA.
Application Deadline
This position is anticipated to close on Mar 15, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.