ServiceNow Solution Architect

Bridgewater, NC, US • Posted 1 day ago • Updated 54 minutes ago

Full Time

On-site

VeridianTech

Fitment

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Job Details

Skills

ServiceNow
ITOM
CAD
CSA
CIS

Summary

Job Title: ServiceNow Solution Architect

Location: Bridgewater, NJ / Charlotte, NC / Bellevue, WA / Plano, TX / Santa Clara, CA

Duration: 12+ months

Mandatory Certification(s)

CSA
2 CIS (any streams)
Advanced domain certs (e.g., ITOM Pro)
CAD

Job Summary

The Solution Architect ServiceNow is responsible for designing end to end ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards, platform best practices, and long term digital transformation goals. This role bridges business strategy, process design, and technical architecture, ensuring solutions are scalable, secure, upgrade safe, and deliver measurable business value.

Acting as a trusted advisor to senior stakeholders, the Solution Architect leads solution definition across multiple ServiceNow modules, governs design decisions, supports pre sales and delivery assurance, and collaborates closely with Platform Architects, Principal Technical Consultants, and Business Process Consultants. The role plays a pivotal part in shaping solution vision, value realization, and multi year platform roadmaps.

Key Responsibilities

End to End Solution Architecture

Define holistic ServiceNow solution architectures spanning process, data, integrations, security, and user experience
Lead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM
Translate business objectives and requirements into scalable and upgrade safe target architectures
Ensure alignment with enterprise architecture principles and ServiceNow product roadmap

Business & Process Alignment

Collaborate with Business Process Consultants to shape To Be process designs, value streams, and service journeys
Guide customers on OOTB first and configuration driven approaches, balancing customization needs with maintainability
Map business outcomes to platform capabilities, KPIs, and experience level metrics (XLAs)

Technical & Platform Design Oversight

Partner with Platform Architects and Principal Technical Consultants to define:
- Technical architecture and module boundaries
- Integration patterns (REST/SOAP APIs, Integration Hub, MID Server)
- Data and CMDB models
- Security, RBAC, and compliance models
Review and approve high level design, functional design, and technical solution documents
Ensure performance, scalability, resilience, and security are built into design decisions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91120142
Position Id: 2026-17215
Posted 1 day ago

Company Info

About VeridianTech

Veridian Tech Solutions Houston based Cloud Consulting and IT Services firm specializing in Enterprise Mobility, Information Management, and Cloud-based solutions.

Founded in 2013, Veridian Tech Solutions was created to address the growing need for technology that enables businesses to be mobile and flexible in managing their applications and employees. As the market began transitioning into the Digital Era, Veridian realized that companies needed specific skill sets of technology expertise to provide their customers with new tools and services, create better ways for their employees to do their jobs, and do so in a modern, cost-effective way.

With decades of industry experience, Veridian's leadership team brought the expertise and guidance of extensive enterprise systems execution and project management expertise across numerous industries, and most importantly, the knowledge of what is required for a consultant to be effective.

Veridian builds its team by only selecting resources who have deep consulting experience, proven technical skills, and are highly proficient in specific sought-after areas of cutting-edge Mobility, Cloud, and Analytics technologies.

These cutting-edge skills we have often found are the gaps at organizations across North America, from mid-tier to Fortune 500, and at big 4 consulting firms as well. We work with our clients to comprehend their project requirements and utilize our experience to present the correct solutions and right resources.

We provide onshore services to North America, coordinated from our headquarters in Houston, and we provide offshore services from our Delivery center in New Delhi, India.

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