IT Operations Specialist

Salary: $53,142.00 - $90,372.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 194959
Agency: State Treasurer's Office
Division: Information Technology
Opening Date: 11/04/2026
Closing Date: 11/15/2026 11:59 PM Eastern
Class Code:: AM65
Position Number:: 60009256
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: TEC04
Hiring Range - Min.: $70,000.00
Hiring Range - Max.: $80,000.00
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Conditional selection of individuals will be based on candidate education, training and experience, oral interviews and clearance of background investigation. Please submit state application online along with a copy of college transcript. A resume may be attached but not substituted for completing work history and education sections of the employment applications. Incomplete applications will not be reviewed to determine qualifications for position. References will also be required.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities
The South Carolina State Treasurer's Office is hiring for an IT Operations Specialist.

This position will assist IT personnel, end users and business partners to ensure that programs, systems, and equipment meet user's needs and are understood by users. This role provides IT services using methodical problem recognition, research, isolation and resolution steps.

This position is responsible for:

• Serving as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Delivering consistent, high-touch support with a focus on first-response resolution.
• Troubleshooting and resolving routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Working collaboratively with all team members as an active, contributing member of the team.
• Escalating complex problems to senior IT staff or managed service providers while keeping users informed.
• Processing account setup, password resets, and access requests in line with agency policies and security standards.
• Managing security and distribution group membership in line with agency access policies.
• Performing post-maintenance testing after managed service provider maintenance windows and report issues.
• Opening, tracking, and following up on tickets with managed service providers through resolution.
• Documenting requests, resolutions, and user feedback in the agency's ticketing system.
• Educating users on IT best practices, system usage, and agency technology guidelines.
• Supporting IT initiatives and projects under supervision, such as equipment rollouts and software updates.
• Performing occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
• Maintaining IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready
• Maintaining strict confidentiality and security when handling sensitive financial and accounting data.
• Monitoring and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

This position also includes an excellent benefits package:

• Public Service Loan Forgiveness eligibility.
• Paid parental leave.
• Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children.
• Fifteen days of annual (vacation) leave per year.
• Fifteen days of sick leave per year.
• Thirteen paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Minimum and Additional Requirements

A bachelor's degree in information technology, computer science, or a related field, or an equivalent combination of education and experience. Minimum of two (2) years of IT Helpdesk experience.

Preferred Qualifications

Knowledge of information technology concepts and principles; experience in information technology project management; experience in designing and implementing information technology solutions; knowledge of information security program development and maintenance, including information security concepts, principles, policies, and procedures; knowledge of applicable regulatory policies, standards, procedures, and controls (e.g., SCDIS-200, NIST, COBIT, FedRAMP); excellent documentation skills; and ability to explain information security concepts to audiences outside the field.

Additional Comments

Must be able to establish and maintain effective working relationships with others and communicate in a clear and concise manner. Ability to understand and carry out complex written and oral instructions. Ability to analyze and reduce complex technical data to logical order. May be called upon to implement systems under strict deadlines. Occasional on-call duty may be required. Must be able to safely lift and carry equipment, files, books and reports weighing up to 50 pounds. Must be able to sit, stand, and walk for intermittent periods of time. Must be able to reach, bend, and twist at the waist to perform filing, desk work and operate general office equipment.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

Do you have a bachelor's degree in information technology, computer science, or a related field, or an equivalent combination of education and experience?

• Yes
• No

02

Do you have a minimum of two (2) years of IT Helpdesk experience?

• Yes
• No

03

What is your preferred salary?
Required Question