SAP Aftermarket/MRO Consultant

Vortex Consulting is seeking a senior level SAP Aftermarket/MRO Consultant to assist with an implementation project. This role will be for approximately 12 months with occasional travel to Western, New York.

Position Responsibilities:

• Strong understanding of SAP Service-to-Cash and Maintenance, Repair, and Overhaul processes. The consultant will be expected to lead a team of process and business team resources through system design and build, and execution of standard planned fit-gap analysis workshops.
• Strong knowledge of aftermarket sales, service parts logistics, and MRO operations, preferably A&D industry specific.
• Familiarity with service contracts, warranties, returns, and repair processes.
• Knowledge of service order management and field service operations.

Position Requirements:

• 10 years of SAP Functional experience in SAP SD (Sales and Distribution), CS (Customer Service), and integration with PM (Plant Maintenance).
• Excellent knowledge of service orders, billing scenarios (e.g., time & material, fixed price), and returns processing.
• Experience with SAP S/4HANA Service Management and Fiori apps for service execution.
• Strong analytical skills to define and document functional specifications for custom service flows.
• Understanding of integration with MM (for spare parts), FI (for billing), and CRM (for customer interactions).
• Familiarity with EDI, IDocs, and service-related interfaces.
• Ability to configure SAP for this domain.
• Must be able to lead workshops with service and aftermarket stakeholders.
• Strong documentation and process mapping skills.
• Experience working in agile teams and SAP Activate phases.