IVR BA with AI

Job Role : AI Engineer Location : Charlotte, NC (LOCAL NEEDED) Job Type: C2C/W2 Duration:12 Months Contract Job Description : Architect and develop AIdriven IVR and conversational systems using PythonBuild NLP models for text classification and clustering to support intent detection and call routingPerform data analysis using SQL Design and deploy LLM workflows prompt engineering, RAG, evaluation for voice and chat use casesLead development of agentic AI workflows for multistep customer interact

RESPONSIBILITIES: Kforce has a client in Charlotte, NC that is seeking a Lead AI Engineer to lead IVR and Conversational AI initiatives, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems. Key Responsibilities: * Architect and develop AI-driven IVR and conversational systems using Python * Build NLP models for text classification and clustering to support intent detection and c

Description: Hybrid 4/1 in Charlotte, NC Our client seeks a Lead AI Engineer to guide IVR and conversational AI initiatives and to design scalable LLM and NLP solutions for high-volume customer interactions. The role will drive architecture, best practices, and innovation across voice AI systems while contributing as an individual contributor and mentoring a distributed team. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE f

Job Title: Business Analyst (IVR) Location: Charlotte, NC (5 days onsite) Duration: long term Role Overview: We are seeking a skilled Business Analyst contractor to join our Virtual Channels team. The ideal candidate will have a background in Customer Experience (CX) Design for Voice/Chat Applications OR expertise in Artificial Intelligence (AI), Natural Language Understanding (NLU), and Natural Language Processing (NLP). This role involves technical and functional analysis and design to improv