Infrastructure Support - Technician

Top Required Skills & Years of Experience: 
- Installing, decommissioning, and troubleshooting data center IT hardware and power/data cabling infrastructure (3+ years).
- Experienced with datacenter design and management concept (3+ years).
- Working closely with facility maintenance and security staff, solution vendors, and customers to support datacenter operations (3+ years).
- Working within data center environments supporting data and power distribution, developing the physical infrastructure and network connectivity for installations at data center facilities (3+ years).
 
Nice to Have Skills: 
Knowledge of electrical and mechanical systems in use in a data center environment including feeders, transformers, generators, switchgear, UPS systems, ATS/STS units, PDU''s, chillers, and air handling units. 
Experience working with a datacenter visitor management system.
Experience with Data Center Infrastructure Management (DCIM) tools.

Delivers comprehensive enterprise data center infrastructure and service support including the development, coordination, and management of physical systems, security systems, networking, operational workflow, and stakeholder relationships. Provides day-to-day operational support, maintenance and long-term planning assistance to ensure subsystems and infrastructure function together and business needs are met.

Data Center Infrastructure Technician II
Delivers comprehensive enterprise data center infrastructure and service support including the development, coordination, and management of physical systems, security systems, networking, operational workflow, and stakeholder relationships. Provides day-to-day operational support, maintenance and long-term planning assistance to ensure subsystems and infrastructure function together and business needs are met.
Integrates, identifies, troubleshoots, monitors, and resolves moderately complex, routine, and varied supported services and data center problems according to established policies, standards and procedures
Interfaces with the Network Operations team to develop the physical infrastructure and network connectivity for installations at multiple sites including owned, leased, and collocation data center facilities
Manages operational intake, outtake and coordinates disposal of data center and other equipment
Specifies and facilitates technology procurements related to data center operations and/or service offerings
Assists, facilitates and guides data center solutions and strategies
Supports all aspects of the data center service, including billing, customer service and long-term planning
Plans, directs and supports implementation of small to medium technical projects as needed
Maintains accuracy of the operational inventory of all data center equipment using the prevailing configuration management tools
Installs, maintains, and troubleshoots data center IT assets and cabling infrastructure
Interfaces with and guides vendors and customers to troubleshoot and install related server, storage and network equipment
Monitors and coordinates security access, and ensures adherence to all policies, standards and procedures within the data centers
Creates and maintains user training materials and basic technical documentation regarding data center related systems and operations, communicating changes to stakeholders
Serves as a point of contact for internal and external stakeholders (including facility management), identifies needs, provides solution options, and communicates issue updates and resolutions
Works closely with facilities, security, vendors, vendor management, and customer teams to support datacenter operations
Ensures compliance with operational procedures, change management processes, and customer service expectations
Applies working knowledge of ITIL processes, standards and guidelines
Coordinates scheduled and emergency activities impacting the data center infrastructure
Coordinates rack installations, decommissions, migrations, and deliveries
Escorts visitors as required
Assists with audits and operational readiness reviews
Maintains knowledge of server, network, storage, rack security, and power distribution
Coordinates multiple projects and priorities simultaneously
Maintains familiarity with ticketing systems and asset management tools
Leverages various technologies and tools to manage data center infrastructure, service management, capacity planning and monitoring of data center operational components
Provides guidance to junior employees
Maintains accurate records of data center related events and incidents
Supports incident response and communicate status updates to stakeholders​