Position: Service Delivery Manager
Location: Libertyville, IL - Onsite
Duration: 12 Months
The Service Delivery Manager will lead end-to-end operations across a complex hybrid infrastructure comprising of network devices, Access points, physical sites integrated with Azure cloud networks, on-prem, and Cloud Servers. The SDM will manage the operation, shift, overlap, lead incident triaging and control.
• Proficient with Cisco CLI, Meraki Dashboard, FortiGate GUI/CLI, Aruba SD-WAN Orchestrator, and Zscaler console.
• Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, VRFs).
• Hands-on with VPNs, firewalls, NAT, ACLs, and QoS policies.
• Familiar with network monitoring tools (SolarWinds, PRTG, LogicMonitor, etc.) and ITSM tools (ServiceNow, Remedy).
• Working knowledge of Azure virtual networking (VNets, ExpressRoute, VPN Gateway).
• Understanding of ITIL processes, particularly Incident, Problem, and Change Management.• Proficiency in routing and switching, TCP/IP, and firewall configuration across hybrid data center–cloud environments.
• Working knowledge of Azure networking (VNets, VPN Gateway, ExpressRoute, NSGs, routing).
• Understanding of VMware virtual networking (vSwitches, port groups, VLAN tagging, distributed switches).
• Familiarity with storage network protocols (iSCSI, NFS, SMB) and troubleshooting connectivity to Dell PowerStore / Isilon.
• Experience with network performance monitoring tools (SolarWinds, PRTG, or Azure Network Watcher).
• Strong understanding of backup and replication traffic flows between Commvault, Zerto, and storage systems.
• Exposure to ITIL service management processes (Incident, Problem, Change).
• Good documentation, communication, and cross-team collaboration skills.
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