ServiceNow HRSD Developer

Role: ServiceNow Senior Developer
Duration: Full-Time
 
Overview: The ideal candidate must be self-motivated with a minimum of 5-7 years of experience in Human Resource Service Delivery (HRSD) within ServiceNow. This role involves designing and implementing HRSD solutions, integrating with third-party systems, and enhancing the ServiceNow environment to meet organizational needs.
 
Key Responsibilities:

• Design and implement ServiceNow HRSD solutions including HR Case Management, Employee Service Center (ESC), HR Knowledge Management, Lifecycle Events, Document Management, and Virtual Agent / Now Assist
• Develop and modify ServiceNow forms, workflows, flow designer, scripts, transform maps, web services, inbound email actions, SLAs, and scheduled jobs
• Execute both minor and major enhancement requests to a client’s ServiceNow instance(s) related to HRSD
• Integrate ServiceNow with other HR systems using REST/SOAP APIs
• Build and manage knowledge articles for various audiences in the system
• Follow and enhance scrum practices for continuous improvement in team processes

Required Qualifications:

• Bachelor’s degree in computer science, IT, Engineering, or related technical discipline
• Minimum 5 years of experience with ServiceNow HRSD in an enterprise environment
• ServiceNow Certified System Administrator (CSA)

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist – HRSD
• Experience with Now Assist / Virtual Agent
• Experience working in Agile/Scrum environments
• Experience with Service Portal development and troubleshooting
• Strong critical thinking and problem-solving skills