Engineer II - Messaging

Job Description

It's about taking care of people, our people.

Are you described as someone with an inquisitive mind and an innovative personality? Are you never satisfied with good enough? Does solving complex problems and ensuring top-quality systems excite you? If so, being an Engineer II - Messaging with Frost could be for you.

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are:

As an Engineer II - Messaging , you are our troubleshooter. You are responsible for maintaining messaging services used across the organization, including the email platform, spam filtering, and instant messaging. You have a desire to build relationships to collaborate with third-party vendors and other IT Teams to meet the needs of Frost. You believe in effective communication and will have the opportunity to address potential problems and solutions to complex issues. More than that, this role is about constant improvement and doing so with our signature all-win approach in mind.

What you'll do:

• Maintain messaging services used across the organization, including the email platform, spam filtering, and instant messaging/collaboration
• Collaborate with third party vendors and other IT teams to upgrade messaging systems, migrate platforms, and ensure continuous messaging delivery
• Assist in building and refining a roadmap to migrate from hybrid mail to Exchange Online, including assessing readiness, identifying dependencies, and contributing to execution plans
• Respond to, troubleshoot, and resolve complex tickets and issues for messaging services including the email platform, spam filtering, and instant messaging/collaboration
• Assist in the development of and maintain documentation and procedures for the entire life cycle of messaging services
• Identify opportunities to automate and enhance the efficiency of Frost's messaging services, and implement approved enhancements
• Assist other members of the Messaging team
• Perform any other tasks as assigned
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent relevant experience
• Demonstrated ability to independently identify issues across interrelated programs and systems and develop the appropriate solutions, typically requiring a minimum of 2+ years of experience
• Proven ability to apply engineering principals to effectively resolve moderately complex technical issues within Infrastructure and Operations
• Demonstrated commitment to strong communication, teamwork, and adaptability in collaborative project environments
• Knowledge of Infrastructure & Operations platform such as Microsoft Exchange and IronPort
• Relevant scripting or automation skills, such as PowerShell
• Excellent written and verbal communication skills
• Experience in Microsoft Office applications

Additional Preferred Skills:

• Relevant certifications

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.