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Customer Success Manager – UiPath

Remote • Posted 6 hours ago • Updated 6 hours ago

Contract Corp To Corp

Contract W2

No Travel Required

Remote

$55 - $60/hr

VDart, Inc.

Fitment

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Job Details

Skills

Customer Success Manager
UiPath
RPA

Summary

Customer Success Manager – UiPath

Remote

Experience: 8 – 12 Years

Role Overview

The Customer Success Manager (CSM) – UiPath is responsible for ensuring customers achieve maximum value and business outcomes from their UiPath automation investments.
The role acts as a strategic partner to customers, driving adoption, value realization, retention, and expansion by aligning UiPath capabilities with customer business goals.

Key Responsibilities

Customer Engagement & Success

Act as the primary point of contact for assigned UiPath customers post-implementation.

Build trusted relationships with business, IT, and automation stakeholders.
Drive customer onboarding, adoption, and long-term success.
Conduct regular business reviews (QBRs).

Value Realization & Adoption

Define and track customer success plans, KPIs, and ROI.
Identify opportunities to expand automation use cases.
Promote best practices for UiPath governance and scalability.

Issue Management & Advocacy

Proactively identify risks and drive mitigation plans.
Act as a customer advocate coordinating with internal teams.

Growth & Retention

Support renewals, upsell, and cross-sell opportunities.
Identify expansion opportunities within customer accounts.

Enablement

Guide customers on Automation CoE setup and maturity.
Educate customers on UiPath roadmap and best practices.

Mandatory Skills & Qualifications

Experience in Customer Success, Account Management, or Program Management.
Functional or hands-on understanding of UiPath RPA platform.
Experience working with enterprise customers.
Strong communication and stakeholder management skills.

Preferred Skills

UiPath certifications (Business Analyst, Advanced Developer, Solution Architect).
Exposure to RPA, Intelligent Automation, AI/ML, Process Mining.
Experience with ERP systems such as SAP or Oracle.

Education

Bachelor’s degree in Engineering, Computer Science, Management, or related field.
MBA or automation-related certifications are a plus.

Key Competencies

Customer-centric mindset.
Strong analytical and problem-solving skills.
Ability to work in a fast-paced environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10330808
Position Id: 95198-5195-535532
Posted 6 hours ago

Company Info

About VDart, Inc.

VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.

Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.

Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.

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