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MSP Engineer

• Posted 5 days ago • Updated 5 days ago

Full Time

On-site

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

MSP
Technology Integration
Managed Services
Partnership
Customer Support
Help Desk
Project Coordination
Project Delivery
Documentation
Root Cause Analysis
Collaboration
Mentorship
Process Improvement
IT Security
Scripting
Windows PowerShell
Python
Management
Customer Relationship Management (CRM)
Soft Skills
Communication
Problem Solving
Conflict Resolution
Attention To Detail
Access Control
Veeam
Amazon Web Services
Microsoft Azure
RMM
ConnectWise
Zendesk
Microsoft Certified Professional
Fortinet
Insurance

MSP
Technology Integration
Managed Services
Partnership
Customer Support
Help Desk
Project Coordination
Project Delivery
Documentation
Root Cause Analysis
Collaboration
Mentorship
Process Improvement
IT Security
Scripting
Windows PowerShell
Python
Management
Customer Relationship Management (CRM)
Soft Skills
Communication
Problem Solving
Conflict Resolution
Attention To Detail
Access Control
Veeam
Amazon Web Services
Microsoft Azure
RMM
ConnectWise
Zendesk
Microsoft Certified Professional
Fortinet
Insurance

Summary

Company Description

Our client is a well-established technology integration and managed services organization specializing in enterprise security and connected infrastructure solutions. Their team is focused on delivering reliable service, technical excellence, and long-term client partnerships.

Job Description

Key Responsibilities:

Client Support: Resolve helpdesk tickets, provide troubleshooting, and ensure excellent customer experiences.
Ticket & System Management: Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance.
Project Support: Assist in project delivery, ensuring alignment with scope and documentation.
Risk & Communication: Act as an escalation point, conduct root cause analyses, and provide clear client communication.
Team Collaboration: Mentor engineers, contribute to process improvements, and support cross-functional teams.

Qualifications

Requirements:

Technical Experience: IT/security systems, scripting (PowerShell, Python), years managing client relationships.
Soft Skills: Strong communication, problem-solving, attention to detail, and ability to work collaboratively.
Certifications & Tools (Preferred): Milestone XProtect, Access Control Systems, Veeam, AWS/Azure, RMM tools (Connectwise, Ninja, Zendesk), MCSA/MCSE, Axis, Fortinet.

Benefits:

Competitive salary
Health, vision, and dental insurance
401k + profit sharing
Growth-oriented, collaborative team environment

Additional Information

Competitive compensation, benefits package, retirement offerings, and additional employee programs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24583451
Posted 5 days ago

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